Employment: Permanent, full-time — senior leadership role
Salary: $80,000/year
Benefits: Municipal Pension Plan Extended Health & Dental Relocation Assistance available Short-term housing provided while settling in
What we offer
✓ $80,000/year salary — senior leadership, permanent full-time
✓ Municipal Pension Plan — a benefit most small employers in northern BC cannot offer
✓ Extended Health & Dental Plan
✓ Significant leadership autonomy in a growing, community-owned multi-property operation
✓ Priority consideration for Ts’il Kaz Koh members
✓ Short-term accommodations available while settling into the community
About Us
Key-oh Business Development Corporation (KBDC) is a 100% Ts’il Kaz Koh-owned corporation managing the Key-oh Lodge LP portfolio in Burns Lake, BC — which includes the Key-oh Hotel, Key-oh Lodge, and the Keyoh Lounge. We are building something meaningful for a First Nations community and we’re looking for leaders who want to be part of that.
The Role
This is a senior leadership role with full oversight of KBDC’s hospitality portfolio. You’ll oversee the Accommodations Manager and the Restaurant Assistant Manager, leading the teams across the Key-oh Hotel, Key-oh Lodge, and Keyoh Lounge. Working directly with the KBDC General Manager, you’ll set the operational tone for the properties, build a high-performing management team, and play a direct role in growing a community-owned business.
If you’re coming from outside Burns Lake, we’ll support your transition fully — relocation assistance and short-term accommodations included.
Responsibilities
Operational Leadership
– Oversee full day-to-day operations of the Key-oh Hotel, Lodge, and Keyoh Lounge
– Lead and support the Accommodations Manager and Restaurant Assistant Manager; provide direction, coaching, and performance oversight
– Set and monitor quality and service standards across all properties
– Plan, organize, and evaluate operations with input from the management team
Guest Experience
– Promote guest satisfaction across all properties; address escalated issues effectively
– Foster a guest-centric culture that creates memorable experiences at every touchpoint
– Gather and act on guest feedback to continuously improve
Team & Staff Development
– Cultivate a high-performance, positive work culture across all properties
– Support recruitment, training, coaching, and evaluation of hospitality staff
– Manage staffing schedules and ensure optimal coverage across the portfolio
Finance & Business
– Oversee financial operations: invoice accuracy, cash handling, revenue monitoring
– Support budget preparation and monitoring; identify cost optimization opportunities
– Ensure compliance with all financial policies and Board-approved budgets
– Lead and contribute to marketing, social media, and business development
Inventory & Procurement
– Manage inventory across the portfolio with a preference for Indigenous and local suppliers
What We’re Looking For
– Significant leadership experience in a multi-property or multi-department hospitality setting
– Proven track record leading teams, developing staff, and driving guest satisfaction
– Strong financial acumen: budget management, revenue monitoring, cost control
– Excellent communication at all levels — staff, guests, leadership, and community
– Availability for day and evening shifts across the portfolio
– Experience with Cloudbeds, Sage, or similar systems is an asset
– Knowledge of Ts’il Kaz Koh’s culture and experience working with Indigenous communities
– Valid Class 5 driver’s licence required
– References and satisfactory Criminal Record Check required
To apply Send your cover letter and resume to [email protected] with the subject line “Hospitality Operations Manager Burns Lake”. Applications will be reviewed as they are received and the positions will remain open until filled.
Ts'il Kaz Koh members and Indigenous applicants are strongly encouraged to apply. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: From $80,000.00 per year
Benefits:
- Casual dress
- Flexible schedule
- Relocation assistance
Work Location: In person
