Administrative Operations Manager
Cascade Orthotics – Calgary, AB
Build Systems. Lead People. Improve Culture.
Cascade Orthotics is seeking an experienced, organized, and solutions-focused Administrative Operations Manager to help lead and strengthen the administrative operations of our growing clinic.
This is not a traditional reception or scheduling role. We are looking for someone who can lead administrative operations, train and support staff, improve workflows, identify inefficiencies, and help build a culture focused on accountability, professionalism, and problem-solving.
Our clinic provides custom orthotic care including spinal bracing, lower-limb bracing, and custom foot orthoses using modern CAD/CAM and digital technologies. We are committed to continuous improvement in both patient care and clinic operations.
About the Role
The Administrative Operations Manager will oversee and improve the day-to-day administrative functions of the clinic while helping develop systems, processes, and team accountability.
The ideal candidate is someone who:
- enjoys solving operational problems,
- can confidently lead and support staff,
- naturally identifies inefficiencies,
- communicates professionally and respectfully,
- and thrives in an environment focused on continuous improvement.
This role works closely with clinic ownership, clinicians, technicians, and administrative staff.
Key Responsibilities
Leadership & Team Development
- Train, mentor, and support administrative staff
- Help establish clear expectations, accountability, and follow-through
- Foster a positive, respectful, and solution-oriented workplace culture
- Conduct regular staff check-ins and workflow reviews
- Assist with onboarding and development of new team members
Operations & Workflow Improvement
- Identify inefficiencies and implement practical workflow improvements
- Develop and maintain administrative systems and procedures
- Improve communication and task tracking processes
- Help reduce recurring administrative and billing errors
- Coordinate workflow between clinicians, technicians, and administration
- Support implementation of operational and technology improvements
Administrative Oversight
- Oversee scheduling, referrals, intake, insurance coordination, and documentation workflows
- Ensure accuracy and completion of administrative tasks and records
- Support billing and funding workflow oversight
- Monitor workload distribution and operational bottlenecks
- Maintain organized and efficient clinic operations
Qualifications
Required
- Previous leadership or supervisory experience in an administrative or operations role
- Strong organizational and problem-solving skills
- Excellent communication and interpersonal abilities
- Ability to manage multiple priorities and maintain follow-through
- Professional, calm, and solutions-focused approach
- Strong attention to detail and accountability
Preferred
- Experience in healthcare, allied health, or professional clinic settings
- Experience training and mentoring staff
- Experience improving workflows or implementing operational systems
- Familiarity with EMR or healthcare software systems
- Comfort with learning rapidly changing technology and process improvement tools
What We’re Looking For
We are looking for someone who:
- takes ownership rather than waiting for direction,
- focuses on solving problems,
- can lead respectfully while maintaining accountability,
- and wants to help build a stronger long-term team culture.
Compensation
- Competitive salary based on experience
- Opportunities for long-term growth and leadership development
- Supportive and collaborative work environment
- Paid time off
- Health spending account
Expected salary range:$65,000+ annually, depending on experience and qualifications.
To Apply
Please submit:
- your resume,
- a brief cover letter,
- and examples of operational improvements, systems, or team leadership initiatives you have implemented in previous roles.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: From $65,000.00 per year
Benefits:
Work Location: In person
