Organization Overview:
Vivo for Healthier Generations is a charity with a profound purpose to ignite a mindset to LIVE for healthier generations. Our Collaboratory applies practices in social innovation to co-create and measure new kinds of healthy living solutions and our Centre is an inclusive environment for healthy lifestyles. Together, we create meaningful impact and change with individuals, our community and for the planet.
Core Accountability:
Support the safe, smooth, and consistent execution of daily aquatics operations and lessons on deck. Act as the first point of support for frontline staff during shifts.
Primary Responsibilities
On-Deck Leadership
Lead and support daily operations during assigned shifts.
- Act as the lead on deck during shifts
- Support lifeguards and instructors with rotations, break coverage, and transitions
- Support real-time coverage efforts for staffing gaps and communicate promptly with the Coordinator when additional support is required
- Maintain flow and organization of the deck
- Monitor performance and provide real-time coaching
- Escalate concerns or issues to the Coordinator as needed
Hours of Work
Wednesday - Saturday, 5:00am-3:00pm
Safety & Emergency Support
Maintain a safe environment and support emergency response.
- Reinforce lifeguarding standards (scanning, positioning, vigilance)
- Act as a key responder during incidents and emergencies
- Ensure safety protocols and policies are followed
- Identify and communicate risks immediately
Lesson & Instructor Support
Support high-quality, consistent lesson delivery.
- Provide on-deck coaching to instructors (teaching, engagement, class flow)
- Support lesson execution (equipment, transitions, participant flow)
- Assist with onboarding new instructors (e.g., shadow shifts)
- Ensure lessons are organized, prepared, and running effectively
Customer Experience
Create a positive and welcoming environment for guests.
- Act as a first point of contact for guests on deck
- Respond to questions, concerns, and day-to-day issues
- Support a safe, organized, and engaging environment for participants and families
Administrative Support
Complete assigned tasks to support operations and programs.
- Complete basic administrative duties (e.g., attendance checks, reporting)
- Support documentation requirements and lesson tracking
- Assist with evaluations, but do not own them
What Success Looks Like
- Deck runs smoothly, safely, and on schedule
- Staff feel supported, confident, and clear on expectations
- Lessons are organized, engaging, and consistent
- Issues are addressed quickly and escalated appropriately
- Guests feel welcomed, safe, and supported
Key Mindset
- Support first – enable others to succeed on deck
- Be present – visible, engaged, and proactive
- Safety is non-negotiable
- Lead in the moment – coach, guide, and step in when needed
Qualifications:
- Current Intermediate (Standard) First Aid and CPR-C/AED certifications
- Current Swim and Lifesaving Instructor/Examiner Certification
- Current National Lifeguard certification
- Minimum 18 years of age or older
- 2+ years of aquatics experience, First Aid Instructor, National Lifeguard Instructor, Swim Abilities Instructor are considered assets
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A clear Police Information Check with Vulnerable Sector Search completed within past 2 months upon hire
