At Pro-formance Intermodal we aim to be one of the most reliable trucking companies in Canada. We are consistently being responsive, efficient, flexible and give the highest level of customer service and satisfaction.
Pro-Formance Intermodal Inc. is seeking an experienced and highly organized OTR Dispatcher to join our growing transportation team. This position is ideal for a logistics professional with strong Western Canada port experience and a solid understanding of ocean container transportation.
The successful candidate will be responsible for planning, dispatching, tracking, and managing over-the-road shipments while maintaining exceptional customer service and operational efficiency. This individual must thrive in a fast-paced environment, possess strong problem-solving skills, and have the ability to proactively manage freight movements across Canada.
Key Responsibilities
- Schedule, dispatch, and monitor company drivers and third-party carriers to meet customer requirements and service commitments.
- Manage day-to-day OTR operations involving import and export ocean containers.
- Monitor load status to ensure on-time pickups, deliveries, and container returns.
- Coordinate container movements from Western Canadian ports, rail terminals, warehouses, and customer facilities.
- Communicate effectively with drivers, brokers, customers, terminals, and internal departments.
- Respond promptly to customer inquiries and resolve service issues professionally.
- Enter and maintain accurate shipment information within the Transportation Management System (TMS).
- Track and monitor driver availability, Hours of Service compliance, and equipment utilization.
- Identify operational challenges and implement proactive solutions to minimize service disruptions.
- Monitor weather, road conditions, and other factors that may impact service levels.
- Optimize routing, equipment utilization, and load planning to maximize efficiency and profitability.
- Ensure compliance with company policies, customer requirements, and transportation regulations.
- Coordinate appointment scheduling and manage time-sensitive shipments.
- Prepare daily, weekly, and monthly operational reports and performance metrics.
- Support continuous improvement initiatives within the transportation department.
Qualifications & Experience
Required
- Minimum 5 years of dispatching experience in the transportation and logistics industry.
- Minimum 2 years of experience managing freight through Western Canadian ports.
- Strong understanding of ocean container operations, including import and export processes.
- Experience working with steamship lines, container terminals, rail providers, and drayage carriers.
- Knowledge of port operations in Vancouver, Prince Rupert, and Western Canadian transportation networks.
- Strong understanding of container logistics, including:
- Empty returns
- Container availability
- Vessel cut-offs
- Port appointments
- Demurrage and detention
- Rail billing and container tracking
- Experience using transportation management systems (TMS) and load planning software.
- Excellent communication, organization, and problem-solving skills.
- Ability to multitask and prioritize in a fast-paced environment.
Preferred
- Experience with PORTS, CN and CP rail operations.
- Intermodal transportation experience.
- Experience managing owner-operators and broker carrier networks.
- Knowledge of reefer, dry container, and specialty equipment movements.
- Previous experience within a high-volume port or intermodal environment.
What We're Looking For
The ideal candidate is a proactive logistics professional who can anticipate issues before they occur, maintain strong customer relationships, and execute freight movements with precision. They are comfortable making decisions under pressure, managing multiple priorities, and working collaboratively with drivers, customers, and operations teams.
We thank all the candidates who are interested in the position. Only selected candidates will be contacted to move forward in the selection process.
PFI is committed to create an inclusive, diverse, equal and accessible environment for all employees.
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Extended health care
- Vision care
Experience:
- OTR Dispatch: 3 years (required)
Work Location: In person
