Reservation and Sales Agent
Location: Head Office Courtenay
Start Date: ASAP
End Date: Late September
Wage: $25/hour
Where Work Meets the Wild West Coast
At Nootka Marine Adventures, we take pride in providing exceptional service and unforgettable experiences for our guests. We operate three premier resorts on Vancouver Island’s rugged west coast: Moutcha Bay Resort, Nootka Sound Resort, and Newton Cove Resort
We are dedicated to preserving the timeless art of sport fishing while nurturing the next generation of anglers. Our mission is to provide an unparalleled luxury fishing experience that not only immerses our guests in the natural beauty of our surroundings but also instills a deep appreciation for fishing and the environment.
About the Role
The Reservation and Sales Agent supports Nootka Marine Adventures by handling guest inquiries and booking reservations for accommodations, activities, and services. The role requires strong customer service skills, proficiency with hospitality systems, and the ability to convert inquiries into confirmed reservations while upholding brand standards and contributing to sales goals.
Key Responsibilities
- Make reservations for accommodations, moorage, camping, guided fishing, rental boats, and other services.
- Respond to guest inquiries by phone and email with professionalism and accuracy.
- Promote Nootka Marine Adventures and participate in sales campaigns and outbound calls during re-booking campaigns.
- Accurately collect, record, and file guest information, leads, quotes, and notes in Monday.com CRM.
- Complete day-end settlement reports and identify discrepancies.
- Maintain adherence to brand standards and confidentiality policies.
- Collaborate with the sales and marketing team toward shared goals.
Qualifications
Required:
- Legally entitled to work in Canada
- Minimum 2 years’ customer service experience in hospitality
- Willing to work a flexible schedule including weekends
- Strong service orientation and dedication to guest experience
- Experience with booking software (Maestro preferred), CRM systems (e.g., Monday.com),
- and Microsoft Office
- Ability to work independently, prioritize, and manage workload
- Strong verbal and written communication skills
- Ability to thrive in a fast-paced environment
- Appreciation for and experience with fishing and outdoor activities
- Positive attitude and strong attention to detail
What We Expect From You
Every employee plays a key role in creating a professional, welcoming, and solution-focused environment for our guests. Working with us is an opportunity to be part of a respectful, hard-working, and supportive community in one of the most stunning locations and renowned fishing grounds in British Columbia.
We believe in teamwork, so you may occasionally be asked to support another resort or department, giving you the opportunity to grow, share your strengths, and contribute to our collective success.
We are seeking individuals who:
- Work well with others. You value teamwork and contribute to a positive, respectful workplace.
- Follow direction and take initiative. You can listen, learn, and deliver your best every day.
- Solve problems calmly and effectively. You focus on finding solutions.
- Show professionalism and pride. You arrive fit for duty, on time, and ready to represent Nootka Marine Adventures with integrity.
If you enjoy connecting with people, learning new skills, and being part of a team that feels like family, you’ll thrive here!
What You Can Expect From Us
- A positive, safe, and respectful work environment where teamwork and communication come first.
- Opportunities for personal and professional growth with supportive leaders and mentors.
- Access to authentic west coast adventures, from fishing and kayaking to exploring breathtaking wilderness.
- A supportive and collaborative work culture rooted in respect, professionalism, and fun.
Apply today!
If you think you are a fit for this opportunity, we look forward to seeing your resume here:
www.nootkamarineadventures.com/careers
We welcome all qualified applicants as we are an equal opportunity employer who celebrates diversity and strives to create an inclusive environment for all employees.
