Job Overview
Bell & Valet Attendants play a pivotal role in creating a positive first and last impression for hotel guests, assisting Guests with their luggage while also safely parking and retrieving guest vehicles. They also escort guests to their rooms and explain the features of the suites. They may also deliver messages and packages to guests and help with the upkeep of the lobby area.
Duties
- Greeting arriving and departing guests providing gracious, attentive, and friendly service.
- Retrieving, delivering, and storing guests’ luggage.
- Assisting guests to their rooms, explaining the in-room features.
- Delivering messages, faxes, and packages to guests.
- Assisting with the upkeep of the front entrance and lobby area and assisting with snow removal at the front entrance when required.
- Assisting the Events & Banquet staff when required.
- Assisting at the Café & Gift Shop during peak times.
- Assisting Front Desk with Check ins and check outs and basic reservation requests when required.
- Assisting the Front Desk and Concierge Desk in answering guests’ enquiries regarding the hotel, local amenities, and providing directions, during peak times.
- Assisting Concierge in sharing local area knowledge with guests and assisting with simple tour booking requests when required.
- The ability to safely operate, park and retrieve both manual and automatic transmission vehicles for guests in a prompt and efficient manner.
- Ensure proper handling and logging of any damage or incidents immediately to Management
- Previous valet parking experience is considered an asset.
REQUIREMENTS
Bell Attendants must be able to work on their feet for long periods of time and are able to lift, carry, push, pull, and place objects weighing up to 35 kg. Bell Attendants are required to have excellent interpersonal, communication, and customer service skills, and a pleasant manner when dealing with customers’ issues or concerns. The successful candidate must be willing and able to work a mix of day, evening, and weekend shifts, depending upon the schedule. They must also have a full Drivers License and be able to obtain a clean drivers abstract.
BENEFITS
A generous benefits package (dental, drug, extended health, life insurance, vision) is offered after 6-months of continuous full-time employment.
Other benefits include staff events, discounts at Spring Creek and local businesses, participation in the Perkopolis discount program, support for professional development, and a positive team atmosphere.
On-site shared staff accommodation, pending availability for full time employees, for $20-$25/day.
Job Types: Full-time, Part-time
Pay: From $20.00 per hour
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Paid time off
- Store discount
Work Location: In person
