Position Type:
Permanent
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Closing date:
2026-08-06
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Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians.
With a growing network of 5,400 health care professionals in six provinces, Medavie Health Services has a long history of operating ground and air ambulance services, medical communications, Mobile Integrated Health/Community Paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.
We are proud to invest in communities to help address some of Canada’s most pressing physical and mental health care challenges.
As an employee of Medavie Health Services, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe and respectful workplace.
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Island EMS, a subsidiary of Medavie Health Services (MHS), began operating the ground ambulance service in Prince Edward Island in April 2006 and is responsible for the optimal operation and management of an integrated, service-led primary health care organization including Medacom Atlantic and the PEI Mobile Mental Health Program. People are the biggest drivers of our success, and we are excited to continue building a healthier Prince Edward Island together. Island EMS is looking for an Operations Manager who is committed to the delivery of innovative health care, safety and communications solutions through knowledgeable and caring professionals.
In this role, the Senior Data Analyst is responsible for providing contract reporting, strategic analysis and supporting key processes within Island EMS. The Senior data analyst will report to the Regional Director, Prince Edward Island Operations and will work closely with many areas of the organization, including the Island EMS leadership team, to understand their monitoring, reporting and data needs.
The incumbent will assume responsibility for the production, maintenance and support of a suite of dashboards and reports for the entire organization. They will be a subject matter expert on source system data and will accurately extract and analyze data to meet the various demands of the business. The incumbent will be a key member of a team of professionals who support the ongoing development of Key Performance indicators and monitoring and reporting of EMS system performance.
The position entails, but is not limited to the following:
- Development and maintenance of dashboards as specified by the business areas.
- Work closely with the other members of the team to ensure reporting standards are maintained and overall information governance is adhered to.
- Act as a key advisor to the senior management team on operational and strategic data analysis
- Provide data for scheduled and unscheduled reporting on contractually identified KPIs and performance measures, including reviewing all component reports for accuracy and completeness;
- Prioritize incoming requests, manage expectations and working relationships.
- Data mining, analysis and interpretation of data, reports and trends in EMS;
- Support the ongoing development of reporting tools to reflect evolving business requirement;
- Support business development through analysis of data and modelling of system impacts;
- Developing evidence informed auditing tools and processes for new and existing programs, services and initiatives;
- Ensure that privacy is respected in measurement and reporting systems;
- Build and maintain productive working relationship with our business partners;
- Other duties as assigned.
As the ideal candidate for this role, you:
- Have a university degree, preferably a Master's degree, in Health System Performance, Health Services Research, Applied Statistics, Data Science, Systems Engineering, Health Informatics, Public Health, Epidemiology, or a related discipline; or an equivalent combination of education, training, and experience.
- Minimum 5 years' experience in health system analytics, performance measurement, quality improvement, decision support, or strategic planning.
- Demonstrated experience developing performance frameworks, outcome measures, dashboards, and executive reporting.
- Experience with data visualization technologies and business intelligence platforms.
- Experience applying data to support continuous quality improvement, patient safety, accreditation, and organizational strategy.
- Previous work experience or knowledge of emergency medical services is an asset
- Ability to analyze, understand and interpret business requirements
- Understand data-visualization concepts
- Strong understanding of business drivers and KPIs (key performance indicators)
- Excellent analytical, research and problem-solving skills;
- Excellent interpersonal skills and ability to communicate clearly
- Have comprehensive knowledge of technical database management and reporting management functions;
- Have knowledge and understanding of the key records management and information management standards and legislation and information standards;
Regular business hours required, but some irregular hours can be expected.
Salary range for this position is $75,000 - $90,000 annually.
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The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.
While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process.
We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.
Medavie Health Services is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.
