chelsea, qc guest service agent Jobs – 19 Openings This Week

Guest Service Agent (Part Time)
AC Marriott Ottawa —Ottawa, ON
- From $23.99 an hour
- Part-time
- Bilingual
- Customer service
- English
- Store discount
- Wellness program
Quick apply
11d
Guest Service Agent
Sandman Hotel Group —Ottawa, ON
- $21.90 an hour
- Full-time
- Customer service
- Hotel
- Accounting
- Dental care
- Employee assistance program
Quick apply
11d
Guest Services Agent
Days Inn Ottawa Downtown —Ottawa, ON
- $19.18 an hour
- Part-time
- Bilingual
- Hospitality
- Customer service
- Dental care
Quick apply
2d
Night Auditor/Front Desk Agent
Sheraton Ottawa Hotel —Ottawa, ON
- From $26.37 an hour
- Weekends as needed
- Bilingual
- Microsoft Excel
- Heavy lifting
- Dental care
- Paid time off
Quick apply
2d
Front Desk Agent
Hampton Inn & Suites Ottawa West —Ottawa, ON
- $17.75 an hour
- Part-time
- Bilingual
- Hospitality
- Heavy lifting
Quick apply
2d
Service Express Agent
Marriott International, Inc —Ottawa, ON
- $25.61 an hour
- Part-time
- No experience needed
- High school diploma or GED
- Supervising experience
5d
Contact center Agent
Groupe Nordik —Gatineau, QC
- $21.94 an hour
- Full-time
- Bilingual
- Sales
- Customer service
Quick apply
1d
Guest Service Manager (Full Time)
AC Marriott Ottawa —Ottawa, ON
- $60,000 a year
- Weekends as needed
- Bilingual
- Hospitality
- Heavy lifting
- Store discount
- Wellness program
Quick apply
11d
Front Desk Agent
Days Inn Ottawa West —Nepean, ON
- Up to $17.60 an hour
- Part-time
- Bilingual
- Customer service
- English
Quick apply
Bilingual Royal Service Agent (Part-Time)
FAIRMONT —Ottawa, ON
- $25.07 an hour
- Part-time
- Bilingual
- Hotel
- POS
Quick apply
3d
Property Rental Advisor - High end condos (Ottawa)
Collection Équinoxe- The Metcalfe —Ottawa, ON
- From $25 an hour
- Part-time
- Bilingual
- Sales
- English
- Disability insurance
- Paid time off
Quick apply
11d
Spa Receptionist
Moulin Wakefield Mill —Wakefield, QC
- Bilingual
- Customer service
- English
- Disability insurance
- Dental care
Senior Manager, Call center
Groupe Nordik —Gatineau, QC
- Full-time
- Remote
- Bilingual
- Sales
- Customer service
Quick apply
Leasing Agent
Centurion Asset Management Inc. —Ottawa, ON
- $55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Tuition reimbursement
Quick apply
5d

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$60,000–$120,000 a year
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Customer Service/Order Desk Administrator
OZ Optics Ltd —Ottawa West, ON
Communicate timely & accurately with customers about orders progress & delivery schedule. Staff events - adult and children's holiday parties, Easter egg hunt,…
$45,000–$50,000 a year
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Guest Service Agent
Basecamp —Toronto, ON
Answer phone calls and assist guests with reservations, general inquiries, and campground information. Accurately handle cash, debit, and credit transactions.
$18 an hour
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Corporate - Guest Services Agent
Archive Hospitality —Toronto, ON
Their main objective will be to ensure a seamless booking experience for customers by accurately processing their reservations, addressing inquiries, and…
$22.75 an hour
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2d

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Guest Service Agent (Part Time)

AC Marriott Ottawa
Ottawa, ON

Quick apply

Job details

Permanent | Part-time
11 days ago

Benefits

Store discount
Wellness program
Dental care
Paid time off
Discounted or free food
Company events
Employee assistance program

Skills

Bilingual
French
Customer service
English
High school diploma or GED
Communication skills
Hotel experience

Full job description

As a Guest Service Agent at AC Hotels by Marriott, you will be the first point of contact for guests, delivering a seamless, sophisticated, and welcoming experience that aligns with AC Hotels’ European-inspired hospitality. You will handle check-ins, check-outs, guest inquiries, and reservations while ensuring exceptional service at all times. Your role is crucial in creating a refined and effortless guest experience.

CANDIDATE PROFILE:

Education and Experience

High school graduation or equivalent required.

Previous experience in front desk, customer service, or hospitality is an asset.

Knowledge of hotel reservation systems (e.g., Opera, Fosse, Marriott GXP) is preferred.

Strong problem-solving skills and attention to detail.

Ability to work independently and collaboratively in a fast-paced environment.

Preferred:

Ability and willingness to work flexible shifts, including weekends, holidays, and overnight shifts.

Bilingual capabilities (English and French) are an asset.

Excellent interpersonal and communication skills.

Capability to communicate in both English and French

A guest-focused mindset with a passion for delivering exceptional service.

Physical Requirements:

Ability to stand and walk for extended periods, up to 8 hours per shift.

Ability to lift and carry up to 25 lbs as needed.

Requires writing, standing, sitting, walking, repetitive motions, listening, and visual acuity.

Manual dexterity to operate front desk and office equipment.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Guest Service & Operations:

Welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out process.

Employ the LEARN approach towards resolving guests concerns to their satisfaction.

Provide detailed information about hotel amenities, local attractions, and services.

Handle guest requests and concerns promptly, ensuring satisfaction and resolution of issues.

Assist guests with transportation arrangements, reservations, and special requests.

Front Desk & Reservations Management:

Process room reservations, modifications, and cancellations efficiently.

Follow the department checklist to ensure tasks are completed effectively.

Maintain accurate guest records, ensuring correct billing and payment processing.

Follow Marriott brand standards for front office operations and guest interactions.

Safety & Security:

Ensure compliance with hotel security protocols, including room key control and guest privacy policies.

Monitor the lobby and front desk area, reporting any safety or security concerns.

Respond to emergency situations and coordinate with the appropriate departments as needed.

Administrative Support:

Handle phone calls, emails, and guest inquiries with professionalism.

Maintain a well-organized front desk area, ensuring all supplies and materials are stocked.

Assist with night audit duties when required.

Safety and Compliance:

Adhere to all health, safety and sanitation regulations.

Follow hotel policies and procedures, ensuring the highest standards of cleanliness and hygiene.

Team Collaboration:

Work closely with housekeeping, maintenance, and food & beverage teams to enhance the guest experience.

Participate in daily team briefings to stay informed of hotel updates and guest preferences.

Support other departments as needed to ensure smooth hotel operations.

Practice the AC Brand Elevation mantras in your daily delivery approach with guests and AC family members.

Actively participate in the daily affirmations stand-up meeting and apply key takeaways to enhance guest experiences.

Pay: From $23.99 per hour

Benefits:

Company events
Dental care
Discounted or free food
Employee assistance program
Paid time off
Store discount
Wellness program

Work Location: In person

Quick apply

Refine Your Search

guest service agent jobs in chelsea, qc

Guest Service Agent (Part Time)

Guest Service Agent

Guest Services Agent

Night Auditor/Front Desk Agent

Front Desk Agent

Service Express Agent

Contact center Agent

Guest Service Manager (Full Time)

Front Desk Agent

Bilingual Royal Service Agent (Part-Time)

Property Rental Advisor - High end condos (Ottawa)

Spa Receptionist

Senior Manager, Call center

Leasing Agent

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