Office Manager / Treatment Coordinator
$42 per hour | Full-Time | Benefits Available
Are you the kind of person who loves bringing order to chaos, helping patients move forward with treatment, and ensuring a dental practice runs at its absolute best?
Do you enjoy the challenge of balancing patient care, team coordination, financial management, and operational excellence?
We are seeking a highly organized, proactive, and experienced Office Manager / Treatment Coordinator to become a key leader within a growing and patient-focused dental practice in Chestermere.
This is not simply an administrative role.
This is an opportunity to become the operational backbone of the practice — working closely with patients, team members, and leadership to ensure exceptional patient experiences, strong case acceptance, healthy systems, and a thriving practice culture.
If you thrive in a fast-paced environment, enjoy taking ownership, and love making a meaningful impact every day, we’d love to meet you.
What You’ll Be Responsible ForPatient Treatment Coordination & Case Acceptance
You will play a critical role in helping patients move forward with their recommended care by:
- Following up on unscheduled treatment plans
- Coordinating financial discussions with patients
- Supporting treatment plan acceptance
- Ensuring patients receive the information they need to make informed decisions
Insurance & Accounts Receivable
You will help maintain healthy practice finances by:
- Managing insurance claim submissions and follow-ups
- Posting insurance payments
- Resolving claim denials
- Monitoring and managing insurance receivables
- Following established AR management protocols
Pre-Authorization Management
You’ll oversee all pre-authorization activity, including:
- Tracking submitted pre-authorizations
- Following up on approvals
- Communicating outcomes to patients
- Coordinating scheduling once approvals are received
Administrative Communication & Follow-Up
You’ll ensure important patient and practice communications never fall through the cracks by managing:
- Insurance correspondence
- Pre-authorizations
- Specialist reports
- X-ray and record requests
- Treatment-related communications
- Follow-up tasks and completion tracking
Operational Oversight
You’ll work closely with the team to maintain smooth day-to-day operations by:
- Supporting and overseeing front desk performance
- Helping resolve patient concerns
- Monitoring patient experience standards
- Responding to Google reviews and escalating concerns when necessary
Outsourced Service Coordination
You’ll act as the quality control lead for outsourced services, including:
- Reviewing insurance verifications for accuracy
- Participating in regular performance reviews with service providers
- Identifying scheduling and recall gaps
- Tracking deficiencies and recommending improvements
- Escalating recurring issues and trends
Financial & Business Administration
Responsibilities include:
- Insurance payment reconciliation
- Monitoring accounts receivable aging
- Coordinating patient refunds
- Month-end reporting
Team Scheduling & Staffing
You’ll help ensure the practice is appropriately staffed by:
- Managing schedules for dentists, hygienists, assistants, and administrative team members
- Coordinating vacation requests and coverage
- Approving staff hours
- Arranging temporary staffing when required
Facility & Practice Support
You’ll also coordinate:
- Maintenance requests
- Vendor communications
- Facility-related issues
- General administrative support
What We’re Looking For
The ideal candidate will have:
- Previous dental administration, treatment coordination, office management, or practice management experience
- Experience with Dentrix practice management software and Recall Max
- Strong knowledge of dental insurance processes, claims management, and patient recall systems
- Excellent organizational and follow-up skills
- Confidence discussing treatment plans and financial arrangements with patients
- Strong leadership and problem-solving abilities
- Exceptional communication skills
- A proactive, solutions-focused mindset
- The ability to manage multiple priorities without losing attention to detail
Schedule
- Monday to Friday: 9:00 AM – 5:00 PM
- One Saturday per month: 9:00 AM – 4:00 PM
Compensation
- $42 per hour
- Compensation based on experience and qualifications
- Additional benefits available
- Bonus
Why Join Our Team?
- Supportive and collaborative culture
- Leadership team that values initiative and accountability
- Opportunity to make a meaningful impact on patient care and practice success
- Stable, long-term career opportunity
- Professional growth and development
If you’re an experienced dental professional who enjoys both patient interaction and operational leadership, we’d love to hear from you.
Apply today and help us create an exceptional experience for both our patients and our team.
Pay: $40.00-$42.00 per hour
Benefits:
- Dental care
- On-site parking
Work Location: In person
