Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
Responsible for the investigation, evaluation, disposition and settlement of all auto damage and product liability claims. This includes the investigation, determination and evaluation of coverage, liability and damages and the setting of proper reserves.
How you'll make an impact
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Exercises proper judgment and decision making to analyze the claims exposure, to determine the proper course of action and to appropriately settle the claim.
- Interacts extensively with various parties involved in the claim process.
- Ability to think critically, solve problems, plan and organize activities, serve clients, negotiate, effectively communicate verbally and in writing and embrace new challenges.
- Handles claims consistent with our clients and corporate policies, procedures and “Best Practices” and also in accordance to any statutory, regulatory and ethics requirements.
- Documents and communicates all claim activity timely and effectively and in a manner which supports the outcome of the claim file.
- Other duties as assigned.
About you
Skill
- Knowledge of accepted industry standards and practices.
- Analytical skills necessary to make decisions and resolve issues inherent in the handling of claims.
- Ability to successfully negotiate the settlement and disposition of auto physical damage and product liability claims including the ability to interpret related documentation.
- Time management skills
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Exceptional telephone communication skills
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Experience in Retail claims environment
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Strong organization skills with attention to detail and accuracy
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Excellent verbal and written communication skills as demonstrated by your ability to convey professionalism
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Strong understanding of Microsoft Office programs, ie: Word, Excel and PowerPoint
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Exceptional customer service skills required
Qualifications
- Minimum two to five years work experience required.
- College/University degree or equivalent work experience preferred.
- Ability to work in fast paced environment.
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Ability to be licensed and/or certified in provinces in which claims are being handled. This will require the completion of the minimum CIP Courses: C11, C12, C14 and C110.
Relationships
- Good interpersonal skills including the ability to work in conjunction with and support all administration management, supervisory and staff positions.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
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Flexible medical & dental coverage to meet your household's needs
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Life, Dependent Life and AD & D Insurance options
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Retirement savings including RRSP including a company match, TFSA, pension and more
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Employee Stock Purchase Plan
Other benefits include:
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Educational expense reimbursement
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Employee assistance programs
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Discounted gym membership (GoodLife Fitness)
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Opportunity for flexible work arrangements
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Paid sick days & personal days
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Employee education recognition program
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Employee referral bonus program
We value inclusion and diversity
Click Here to review our Canada Eligibility Requirements
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Artificial intelligence (AI) is not used to screen, assess or select applications for a position within Gallagher. Gallagher’s AI tool is used to assist in collecting information from the candidate, ask screening questions, and schedule interviews. However, the AI tool does not make any decisions with respect to any of the information, other than identifying candidates who may meet certain pre-determined qualifications.
