Company Overview
Established in 2009, Great Triumph Immigration is a full-service immigration consulting firm located in North York, Ontario. We provide comprehensive immigration solutions, assisting clients with a broad range of temporary and permanent residence applications. Our expertise also extends to complex immigration matters, including appeals, admissibility hearings, removal proceedings, and judicial reviews.
Position Summary
We are seeking a detail-oriented and highly organized Immigration Assistant to support our team in delivering exceptional client service. In this role, you will play a key part in coordinating application preparation, managing client communications, and maintaining accurate and well-organized case files. You will work closely with lawyers and immigration consultants to ensure that all applications are complete, accurate, and submitted in a timely manner.
This position requires strong bilingual communication skills in English and Mandarin, the ability to manage multiple priorities in a fast-paced environment, and a high level of professionalism and confidentiality.
Key Responsibilities
· Prepare, format, and assemble application packages, including forms, submission letters, and supporting documentation, ensuring accuracy and completeness.
· Review client documents to identify missing or inconsistent information, and follow up with clients to obtain required materials.
· Communicate with clients in English and Mandarin to provide application updates, request documentation, and respond to general inquiries.
· Manage incoming calls, emails, and correspondence, and direct inquiries to the appropriate lawyer, consultant, or team member.
· Schedule and coordinate client consultations, meetings, and follow-ups, and maintain calendars.
· Maintain and organize electronic and physical client files, ensuring accurate record-keeping and strict confidentiality.
· Track application progress, document requests, and key deadlines, and send timely reminders to clients and internal staff.
· Assist in preparing invoices, retainer agreements, and payment records, and support basic administrative tracking.
· Coordinate communications with external parties, including government offices, educational institutions, and employers, as directed.
· Provide general administrative support to ensure efficient daily office operations.
Qualifications
· Bilingual proficiency in English and Mandarin (required)
· College diploma or higher in Law Clerk, Legal Assistant, Business Administration, Office Administration, or a related field (preferred)
· Strong organizational skills with exceptional attention to detail
· Excellent written and verbal communication skills
· Ability to manage multiple priorities and meet deadlines in a fast-paced environment
· Proficiency in Microsoft Office (Word, Excel, Outlook)
· Previous experience in an immigration or legal office is considered an asset
· Working knowledge of Canadian immigration processes and procedures is preferred
Compensation & Benefits
· Competitive salary based on experience
· Group benefits package
· Comprehensive on-the-job training and career development opportunities
· Supportive and professional work environment
Work Location
This is an in-person position based at our North York office (Yonge & Sheppard), conveniently accessible by public transit.
How to Apply
Please submit your resume along with a brief cover letter outlining your qualifications. Only candidates selected for an interview will be contacted.
Pay: From $20.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- Vision care
Language:
- Mandarin (required)
- English (required)
Work Location: In person
