WELL Health Diagnostic Centres is looking for a Physician Service Coordinator to join our growing team of healthcare professionals!
Reporting to: Director of Quality Assurance and Tele Radiology
About WELL Health Diagnostic Centres
WELL Health Diagnostic Centres is the largest operator of independent diagnostic health facilities in Ontario. More than 15,000 healthcare providers refer their patients to WELL Health Diagnostic Centres’ 60+ accredited locations for OHIP and AHCIP-covered cardiology, radiology, respirology, and sleep diagnostic services. We are committed to delivering shorter wait times, faster report turnaround, and the highest standard of patient care.
WELL Health Diagnostic Centres is a top employer of choice! We are dedicated to attracting, developing, and retaining the best healthcare professionals in the industry. We are proud to be recognized year after year as an industry leader, earning distinctions such as Canada’s Best Managed Companies, Great Place to Work®, Canada’s Top Growing Companies from The Globe and Mail, and the Consumer Choice Award.
Why join WELL Health Diagnostic Centres? Here are 5 great reasons!
- Compassionate & Connected Healthcare: Join a team of 1,000+ healthcare professionals across Canada dedicated to delivering excellent patient care while upholding the highest clinical standards.
- Employee Wellness: We support your overall work-life balance and offer full access to our group medical benefits and external wellness platforms to support you in thriving both personally and professionally.
- Competitive & Comprehensive Compensation: Enjoy competitive pay, extended health and dental benefits, paid time off, and exclusive perks through Perkopolis with 5,000+ discounts.
- Grow with a Leading Organization: With 60+ clinics across Canada and upcoming rapid expansion, you’ll have the opportunity to advance your skills and build a meaningful career.
- Collaborative & Supportive Culture: Work in a team-oriented environment with strong leadership, mentorship opportunities, continuing education support, training and development support, internal mobility, and clear pathways for career growth. Visit us at https://welldiagnostics.ca
WELL Health Diagnostic Centres has an opening for Physician Service Coordinator (PSC) to support our growing operations. The ideal candidate should be able to provide coverage on short notice and should be willing to work every other Saturday from 10:00AM to 2:00PM. The individual will be provided an opportunity to work remotely for such hours.
WELL Health Diagnostic Centres has an opening for a Physician Service Coordinator (PSC) to support our growing physician services and teleradiology operations. This role requires flexibility to support an evolving, high-volume environment and includes participation in a rotating Saturday schedule (every other Saturday from 10:00 AM to 2:00 PM).
The Physician Service Coordinator serves as a key liaison between referring physicians, reporting radiologists, and clinic operations to ensure timely communication, efficient patient flow, and exceptional physician service. The PSC plays an integral role in managing urgent and critical findings, facilitating physician requests, and supporting the delivery of high-quality diagnostic services across our network.
- Answer, assess, and respond to inbound inquiries and initiate outbound communications as required.
- Manage the physician support line and facilitate communication between referring physicians and reporting radiologists via phone and email.
- Coordinate and prioritize STAT, urgent, verbal, and special physician requests.
- Communicate critical findings and verbal reports to referring physicians in a timely manner and escalate results as appropriate.
- Execute physician requests related to patient care promptly and accurately.
- Liaise between reporting physicians, clinic teams, and operational departments to support patient flow and continuity of care.
- Respond to inquiries professionally and provide exceptional customer service to physicians and internal stakeholders.
- Ensure all information obtained or disclosed is accurate and compliant with privacy legislation, company policies, and procedures.
- Exercise sound judgment and professionalism when managing sensitive situations, high call volumes, and escalated concerns.
- Maintain strict confidentiality regarding physicians, patients, employees, and company information.
- Monitor daily reports and identify critical findings requiring follow-up or escalation.
- Support operational initiatives and process improvements related to physician services and teleradiology workflows.
- Perform other duties as assigned.
- Minimum of 2-3 years of related experience in healthcare administration, medical imaging, or physician services.
- Strong working knowledge of medical and radiology terminology.
- Experience in a diagnostic imaging or radiology environment is considered an asset.
- Excellent verbal and written communication skills.
- Strong understanding of electronic medical record and registration systems.
- Demonstrated ability to work independently and collaboratively in a fast-paced environment.
- Strong organizational, problem-solving, and decision-making skills with exceptional attention to detail.
- Ability to prioritize competing demands and manage time effectively.
- Positive, professional, and service-oriented approach.
- Demonstrates empathy, discretion, and sound judgment.
- Ability to build and maintain effective working relationships with physicians, patients, and colleagues.
- Adaptable and resilient in a dynamic and evolving environment.
- Committed to treating everyone with respect, dignity, and kindness.
WELL Health Diagnostic Centres offers an excellent remuneration package including competitive wages, medical and dental benefits, training & development assistance, various corporate discounts, unique benefits, and referral bonuses.
