Columbus Airport customer service Jobs – 2 Openings This Week

Airport - Manager, Operations
Wirelessdna —Toronto, ON
- Weekends as needed
- Microsoft Excel
- Sales
- Project management
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Quality Control Inspector
Sysco Canada —Peterborough, ON
Assist in checking and filing paperwork on all loads arriving with refer-unit alarms or temperature issues that receivers identify during the receiving process.
$44,300–$66,400 a year
Quick apply
Warehouse Forklift Operator - Days (3 Months Contract)
Neovia Logistics —Whitby, ON
Works with a team in receiving, processing, putting away, moving, order filling/picking, packaging, counting, and shipping of parts, materials, equipment and…
From $22 an hour
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PRM Customer Service Representative
TBM Service Group Inc. —Mississauga, ON
Canadian citizen, permanent resident or valid work permit. Have excellent communication skills, able to work with peers and customers by building solid…
From $18.25 an hour
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Customer Service Representative YYZ
Execaire Aviation —Toronto, ON
Coordinating with Line Crew to ensure first-in-class Customer Service response to client inquiries. Provide FBO with general administrative support.

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Airport - Manager, Operations

Wirelessdna
Toronto, ON

Quick apply

Job details

Full-time

Skills

Microsoft Excel
Renovation
Operations management
Sales
Project management
Human resources

Full job description

Purpose of this role is to oversee the day-to-day operational excellence of our retail locations. This role is responsible for ensuring optimal store performance, managing labour hours and productivity, driving compliance, preventing fraud, and maintaining smooth collaboration across multiple departments.
The Operations Manager plays a critical role in project managing store renovations, kiosk upgrades, and new location launches while ensuring that operational standards and customer experience are met.
Key Responsibilities
1. Store Operations & Performance Management

Oversee daily operations for multiple retail locations, ensuring alignment with company standards and objectives.
Manage labour hours and productivity, ensuring schedules are optimized based on store traffic.
Monitor and analyze sales performance, labour efficiency, and profitability, taking corrective actions when necessary.
Maintain high operational standards, ensuring all locations meet brand, compliance, and service requirements.

2. Project Management

Lead and coordinate store renovations, kiosk upgrades, and new store openings in collaboration with internal teams and vendors.
Ensure timely completion of projects, within budget, and to quality standards.

3. Fraud Prevention & Compliance

Lead and support fraud investigations, implementing preventive measures to reduce operational risks.
Conduct regular compliance and loss prevention audits to ensure adherence to policies.
Provide training and coaching to store teams on compliance, fraud awareness, and operational standards.

4. Inventory Management

Oversee inventory accuracy, replenishment processes, and stock control to minimize shrinkage and ensure product availability.
Collaborate with the inventory and supply chain teams to improve efficiency and reduce stock variances.

5. Cross-Department Collaboration

Work closely with HR, IT, Marketing, Training, Inventory, and Finance to support operational initiatives and resolve escalations.
Liaise with Rogers support contacts and District Business Managers (DBMs) for escalated technical or operational issues.
Collaborate with the BI & Analytics team to generate weekly, monthly, and quarterly reports on sales, productivity, and compliance.

6. Training, Policies & Procedures

Deliver training on new products, programs, and systems to Retail store teams.
Maintain and update operational playbooks, SOPs, and policies to ensure consistency across all locations.
Drive continuous improvement by identifying operational inefficiencies and implementing process enhancements.

Required Skills & Qualifications

5–7 years of experience in retail operations management, preferably in retail, or high-volume multi-location environments.
Demonstrated experience in project management, including managing renovations, upgrades, and new launches.
Proven ability to analyze sales, labour, and performance data and make data-driven operational decisions.
Excellent communication and stakeholder management abilities across all levels.
Hands-on problem solver with the ability to manage crisis situations calmly and effectively.
Strong collaboration skills and experience working cross-functionally with HR, IT, Finance, and Marketing.
Proficiency in Microsoft Excel, reporting tools, and operational dashboards.
Highly organized with strong attention to detail and process orientation.
Ability to thrive in a fast-paced, high-visibility environment with shifting priorities.

Travel & Availability Requirements

Must be willing and able to travel and support retail operating hours, including evenings, weekends, holidays based on operational needs.

Salary Budget - $75-85k.

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Airport - Manager, Operations

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