Company Overview:
At Wellness Shop, we are passionate about helping customers create the ultimate wellness experience at home. From hot tubs to infrared saunas, cold plunges, and more, we are dedicated to delivering exceptional products and services that enhance our customers' well-being. As a trusted industry leader, we pride ourselves on innovation, excellence, and a customer-first approach.
Position Summary:
Wellness Shop is seeking a motivated and skilled Field Service Technician to join our award-winning team. You will play a pivotal role in maintaining and repairing our customers’ wellness products, ensuring their satisfaction at every interaction. Success in this role is measured by your ability to diagnose and repair efficiently, deliver exceptional service, and meet on-site sales opportunities to match customer needs.
Reason for Vacancy: new
Hourly rate: $25-$30/hr + bonus and commission
Service Technician Responsibilities
Sales & Service:
- Perform scheduled service and maintenance on hot tubs, all season pools, cold plunges, and other wellness products.
- Diagnose and repair issues using diagnostic tools and techniques.
- Complete service appointments efficiently and accurately, documenting all diagnostics and repair notes in our Field Service Lightning app (FSL).
- Provide professional recommendations to customers for value-added services and products to enhance their wellness experience.
- Meet and exceed revenue targets by identifying and suggesting services or products tailored to customer needs.
Customer Engagement
· Communicate completed work and product care tips to customers clearly and professionally.
· Represent the Wellness Shop brand as a trusted expert in wellness product care and maintenance.
Operations
· Maintain an organized, clean company vehicle, ensuring inventory is accurate and up-to-date.
· Adhere to all company policies, including dress code and code of conduct, while representing the company on-site.
· Participate in regular team meetings, sharing insights and feedback to improve team performance.
· Take responsibility for service quality and resolve any mistakes proactively.
Training & Development:
- Stay updated on new product releases, parts, and technical bulletins from manufacturers.
- Participate in regular training and performance reviews to continually improve your technical and customer service skills.
Qualifications:
- High school diploma or equivalent; technical certification or experience in plumbing, electrical, HVAC or other relevant technical field.
- At least 1-2 years of hands-on experience in field service, maintenance, or a related technical field.
Technical Skills:
- Proficiency in using diagnostic tools and understanding mechanical/electrical systems.
- Experience with hot tubs, saunas, or related wellness equipment is a plus.
Soft Skills:
- Strong problem-solving and time management skills.
- Excellent verbal and written communication skills.
- A customer-first attitude with the ability to build rapport and trust.
Other Requirements:
- Valid driver’s license with a clean driving record.
- Willingness to travel locally to customer sites.
- Completion of background checks.
Why Join Wellness Shop?
- Competitive compensation: $70,000-$100,000 per year (based on experience and performance).
- Monthly bonus opportunities based on revenue and value-added sales
- Annual incentive programs
- Comprehensive benefits package, including health, dental.
- Paid training with ongoing professional development opportunities.
- Company vehicle, mobile devices (iPhone and iPad) provided.
- Company uniform & gear provided.
- Employee discounts on premium wellness products.
- Supportive team culture with opportunities for career growth.
About Us:
Wellness Shop is proud to be an equal opportunity employer, celebrating diversity and inclusivity. Join us and help bring the best in wellness to our customers’ homes!
Selected candidates will complete background checks and references as part of the recruitment process.
The Wellness Shop is committed to a fair and transparent recruitment process. While AI tools assist us in identifying and communicating with candidates, applications are reviewed and assessed by our team to ensure a thorough evaluation of all candidates.
Job Type: Permanent
Pay: $70,000.00-$100,000.00 per year
Benefits:
- Company car
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Store discount
Application question(s):
- Have you been convicted been convicted of a criminal offense for which you have not received a pardon?
Experience:
- Appliance repair: 2 years (required)
Licence/Certification:
- Driver's license and clean driver's abstract? (required)
Work Location: On the road
