About the Company:
H. A. Kidd was founded in 1924. We are the largest manufacturer and distributor of home sewing and craft products in Canada. Our vast range of products are found in more than 3,000 fabric, craft, yarn stores and departments from coast to coast. Many of our brands and products are market leaders and our 140 employees are committed to giving our valued customers the highest level of service at all times. Our sales and service teams cover every province and are supported by regional distribution centers in Toronto, Montréal, and Edmonton. We are dedicated to fast order turnaround and ship to all areas of Canada.
Job Summary:
As the Bilingual Administrative Associate, you’ll play a key role in keeping our front office operations is running smoothly. Based onsite in our Toronto office, you will be responsible for being the first point of contact at the front reception to fielding inquiries and providing our customers with a delightful, frictionless experience. Efficiently and effectively inputting orders into our systems for processing and assisting in vendor coordination and invoice processing for smooth transactions. You will provide keen customer service to maintain and enhance customer relationships and meet organizational and operational objectives.
This individual contributor role is ideal for someone who is a self starter who takes initiative and enjoys both customer facing and hands-on tasks. Whether you’re early in your career and eager to grow, or an experienced professional with a strong understanding of customer relations we’d love to hear from you.
Key Responsibilities:
Order & Data Management:
- Assist in routine work (data entry, filing etc.) and assist with other activities and duties as required and assigned by the department Manager
- Manage B2B order processing for a major retailer, including downloading orders, coordinating fulfillment, and finalizing Advance Shipping Notices (ASNs).
- Ensure effective management of the pattern change overs c/w order entry, package preparation, allocation and waving of orders, inventory book order entry
- Daily allocation of orders
- Responsible to ensure punctual pick up of customer orders ensuring mandatory signatures and date is obtained, invoiced and filed.
- Receive incoming courier packages and prepare outgoing packages for the company (courier packages for TSM’s and other warehouses)
- Providing support to the Territory Sales Managers (TSM’s) and Sales Management in their mission to maximize the company’s sales
- Execute special projects or tasks in alignment with organizational needs as directed by the Manager/Supervisor
Vendor Coordination & Invoice Processing:
- Resolve customer service issues that may arise (number one priority)
- Customer Support (product availability, special orders, order tracking, pricing, returns)
- Responsible for sending customer invoices out on a daily basis and courier out invoices on a weekly basis for specified customers
- Coordinate prompt courier pickups for front office ie: FedEx, Same Day, DHL
Communication and Front Office Management
- Serve as the first point of contact at the reception, providing a warm welcome and assistance to customers and visitors.
- Answering Phones
- Co-ordination of samples, price cards, sales brochures to TSM’s with the warehouse for shipping on Fridays
- Maintain showroom
Skills and Qualifications:
- Highly skilled in Microsoft Office (Word, Excel, and Outlook) with accurate high volume data entry.
- Demonstrates willingness and ability to implement new processes, improve existing workflows and drive operational efficiencies.
- Minimum 2+ years experience in an administrative support role or in customer service
- Strong verbal and written communication skills
- Ability to communicate in French is required, both written and spoken.
- Excellent time management skills, must be detail-oriented, self-motivated and adaptable to the diversity of the company’s requirements.
- Exceptional organizational skills are a must.
- A forward thinker able to complete assignments independently with minimal supervision; thinks outside the box about solutions.
- Strong problem solving skills with a focus on operational efficiency.
HOW TO APPLY
The Talent Company is our recruitment partner in this process, please send your resume, cover letter to [email protected]. We welcome applications from all qualified candidates. Please note that only those selected for an interview will be contacted.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
Our client is an equal opportunity employer committed to diversity and inclusion. They are committed to building and maintaining collaborative, caring, and positive work environments so that our employees bring their whole selves to work every day. All qualified applicants are encouraged to apply without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status or disability. We recognize that equitable access to employment is an agent in social change.
We committed alongside to our client to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code protected accommodation through any stage of the recruitment process, please make them known and we will work with you to meet your needs.
Job Types: Full-time, Permanent
Pay: $42,000.00-$52,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
Application question(s):
- You understand that this is a in person role with no option to do hybrid, that requires you to be in our office in East York 5 days a week. (Yes I understand/No, I can't come in)
Experience:
- Customer service: 1 year (preferred)
Language:
Work Location: In person
