In Whitby, we are dedicated to our work, our community, and each other. We work hard, we have fun, and we celebrate our successes.
The Town of Whitby is a community in transformation that is located in the heart of Durham Region in the eastern Greater Toronto Area. Whitby is the second-largest municipality in the region and one of the fastest-growing communities in Canada. Located on Lake Ontario and only an hour east of Toronto, the population of Whitby is expected to grow from 140,000 to more than 200,000 by 2031. Whitby’s Official Plan has been updated to establish new directions for Whitby’s planned growth and development; the protection of our natural and built environments; urban design intensification; sustainability; community improvement; and, new employment within this time frame.
The Town of Whitby combines a small town atmosphere with the sophistication and amenities of a larger urban centre. Whitby boasts two beautiful heritage downtowns, one of the finest recreational harbours with an award-winning marina, year round sports and recreation activities, parks, trails, and a robust arts and culture scene, all of which are part of the extraordinary amenities that Whitby residents enjoy every day.
Whitby has an exciting and aspiring future, with a community that is welcoming, growing and transforming. On our team, you can expect to make a difference through your work and have a direct impact on shaping our growing community. Creating an inclusive environment where employees experience job satisfaction and have rewarding careers is important to us. We live our values and foster a culture of collaboration, accountability, respect and engagement where people enjoy coming to work.
The Town of Whitby is a hybrid organization. This means staff are empowered to do their best work from various locations, as appropriate for the position.
We want to be the preferred employer for the most talented people who care about the Town of Whitby, and are excited and proud to serve our vibrant community.
Let’s grow together.
The successful candidate will have a positive impact on our corporate culture by demonstrating the Town’s CARE core values (Collaborative, Accountable, Respectful, Engaged) through daily interactions with individuals at all levels of the organization, external contacts and elected officials.
By effectively building positive rapport and relationships both internally and externally, the successful candidate will help us achieve our mission that together we deliver services that make a difference in our community.
Reporting to the Senior Manager of Digital Transformation, the Sr. Business Analyst will act as the technical liaison and consultant for the Technology and Innovation Services division.
The Sr. Business Analyst is responsible for supporting the successful delivery of projects and process improvement initiatives by understanding business objectives, clarifying requirements, coordinating stakeholders, supporting project planning and execution, and ensuring deliverables align with the desired vision and end state. This role focuses on both the project and the solution, and is responsible for working with business partners in consultation with other TIS staff to determine requirements, develop project and process documentation, apply an appropriate level of rigour to evaluate and implement corporate technologies and business improvements, and support outcomes that meet business needs and are compatible with the corporate application, data, and technology architecture.
Using strong business analysis, project management, and process improvement knowledge, the Sr. Business Analyst works on and supports various medium to large transformation projects across a number of work streams, contributing to project artifacts, testing, training, change management, and continuous improvement activities.
Duties for this progressive role include, but are not limited to:
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Acting as a liaison between business units, stakeholders, vendors, and TIS to support strategic initiatives from concept to implementation while ensuring service excellence and strong stakeholder engagement.
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Executing on business analysis and project plan activities, including gathering, documenting, reviewing, analyzing, and refining user requirements, business processes, and solution needs.
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Eliciting and translating information from subject matter experts into formalized documentation such as business process flows, requirements traceability matrices, business requirements documents, test cases, training materials, and standard operating procedures.
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Working closely with business partners, process experts, vendors, technical architects, subject matter experts, and TIS staff to support the documentation, design, development, and implementation of solutions that meet user, business, and project requirements.
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Supporting project definition, planning, execution, and monitoring through the development and maintenance of project tools and documentation such as schedules, budgets, RAID logs, stakeholder analyses, status reports, financial updates, and statements of work.
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Taking a proactive approach to analyzing, researching, and collecting data to identify process improvement opportunities, inform project decisions, develop recommendations, and support continuous improvement practices that enhance service delivery and business value.
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Developing and supporting quality assurance and user acceptance testing activities, including preparing test plans, test cases, test data, verification checklists, documenting results, and escalating issues as appropriate.
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Supporting organizational change by incorporating change management practices into project delivery, helping stakeholders manage requirement and project changes, and partnering with subject matter experts to support successful adoption.
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Developing and delivering end-user training, training plans, and support materials such as quick reference guides, procedures, and other documentation to support implementation and transition activities.
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Staying current on trends, tools, and best practices in project management, business analysis, IT service management, change management, and municipal service delivery to support innovation and improved project outcomes.
Our team is looking for an enthusiastic, solutions-oriented team player that takes initiative and thrives on a high performing start-up team. You like a diverse portfolio and being able to switch between different projects and business clients day-to-day. A high volume of work doesn’t intimidate you and you thrive when you have the autonomy and trust to effectively manage multiple projects, demands, conflicting priorities, pressures, and deadlines.
You value moving things forward and getting results, and you know how to differentiate the important details that need to get fleshed out at the beginning of a project from the ones that can get sorted out along the way. You are flexible and start with the end in mind, applying the right tools, time, and rigour to meet clients where they are at, and balance speed with quality to get them the best results.
You place a high value on partnerships. You love working with subject matter experts to understand business goals and tease out the details and requirements that will help to make them successful. Your excellent communication and interpersonal skills coupled with your experience promoting and maintaining positive relations enables you to skilfully build, establish and maintain positive working relationships within the workplace.
You are a strategic thinker who is excellent at prioritization and at breaking down complex problems. Using your extensive knowledge and experience in the field allows you to navigate through complex problems and recommend innovative solutions. You have the ability to demonstrate tact, diplomacy and sound discretion when working with a broad range of partners.
As the successful applicant, you must possess:
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University degree in Business Administration, Engineering, Computer Science, Management Information Systems, or a related discipline, or an equivalent combination of education and experience.
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A minimum of seven (7) years of progressively responsible experience providing business analysis and project support for multi-departmental initiatives and projects in an complex enterprise technology environment.
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Certification as a Certified Business Analysis Professional (CBAP), Certification of Competency in Business Analysis (CCBA), or PMI Professional in Business Analysis (PMI-PBA) is highly preferred.
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Project Management Professional (PMP) certification from the Project Management Institute, or Certified Associate in Project Management (CAPM) certification would be considered an asset
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Certification in ITIL 4 Foundation is desirable.
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Experience applying project management, business analysis, and documentation tools and methodologies throughout the lifecycle of projects and initiatives, including requirements, process maps, testing documentation, training materials, and status reporting.
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Experience utilizing Lean process improvement methodologies; Yellow Belt or Green Belt certification would be considered an asset.
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Knowledge of organizational change management principles and methodologies; Prosci certification would be considered an asset.
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Strong research, analytical, problem-solving, communication, facilitation, and stakeholder engagement skills, with the ability to translate complex information for both technical and non-technical audiences.
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Ability to work independently and collaboratively while managing multiple competing priorities, deadlines, and changing business needs in a fast-paced, highly technical environment.
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Advanced level of computer proficiency using Microsoft Office applications including Outlook, Word, Excel, PowerPoint, and OneNote, with familiarity in Microsoft 365 tools such as OneDrive, SharePoint, and Teams considered an asset.
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Familiarity with diagramming and visualization tools such as Microsoft Visio or similar applications would be considered an asset.
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Experience working with a variety of project delivery approaches such as Agile, Scrum, Kanban, Lean, and Waterfall.
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Exceptional written and verbal communication skills and demonstrated ability to build and maintain effective professional relationships across the organization.
Salary Range/Hourly rate:
$113,533.00 - $129,014.00
Hybrid information:
Remote Hybrid
Hours:
Monday to Friday, 8:30 a.m. to 4:30 p.m., plus additional hours as required.
Closing Date:
July 24, 2026
Vacancy Statement: Unless specifically stated, all job postings at the Town of Whitby are to fill existing vacancies within our organization.
AI Disclosure: The Town of Whitby confirms that artificial intelligence (AI) will not be used in the screening, assessment, or selection process for this position.
Our commitment to Inclusion, Diversity, Equity, and Antiracism
At the Town of Whitby, we view holistic inclusion as the pathway to achieving healthy relationships, inclusive excellence and fostering a culture where everyone can thrive. We acknowledge our history—the good and the bad, promote social justice and address discrimination and inequities. We strive to create a workplace that encourages you to always bring your authentic self to work.
Equal Employment Opportunity Statement
The Town of Whitby is an Affirmative Action/Equal Opportunity Employer. Applications from women and minority candidates are strongly encouraged. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
Accommodation
The Town of Whitby is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.
We thank all applicants and advise that only those selected for further consideration will be contacted.
Personal information provided is collected under the authority of The Municipal Act, 2001 and the Municipal Freedom of Information and Protection of Privacy Act.
