Bilingual Customer Care Representative (Spanish/English)
Ronco Safety - Concord, ON
$52,000-$57,000 a year
About RONCO
RONCO is a proudly Canadian world-class manufacturer of Personal Protective Equipment (PPE). RONCO has delivered occupational safety solutions that combine quality, reliability, and comfort to the food, industrial, and healthcare industries. RONCO is dedicated to providing customers with products that ensure a safe and productive work environment.
Overview
The Bilingual Customer Care Representative assists customers by addressing inquiries, resolving issues, and providing product or service information. This role ensures a positive customer experience by handling calls, emails, or chats in a friendly and professional manner. The goal is to help customers efficiently, maintain high levels of satisfaction, and take ownership of resolving problems.
Responsibilities
- Respond promptly to customer inquiries in person, over the phone, and via email.
- Investigate and address questions regarding products, services, and company policies while fostering positive, professional customer relationships.
- Receive and accurately input customer orders into the ERP system with a high level of attention to detail.
- Actively promote and upsell company products and services.
- Prepare product information, samples, and quotes for existing customers and potential prospects.
- Verify and update customer contact details in the CRM database, and generate daily, weekly, and monthly reports.
- Coordinate refunds, exchanges, and credits for returned merchandise.
- Participate in ongoing product training to stay fully informed on the latest offerings.
- Greet office visitors and ensure they check in using the iPad system.
- Sort and distribute incoming Canada Post mail to the appropriate departments.
- Maintain a clean and organized reception area at the end of each day, and handle general office duties as needed.
- Perform other related tasks and duties as assigned.
Skills and Knowledge Requirements
- Fully bilingual in English and Spanish, written and verbal.
- Courteous phone etiquette and the ability to remain calm and composed when resolving customer complaints.
- Proficient in PC applications, including strong working knowledge of MS Office.
- Aptitude to quickly learn new software systems.
- Dedicated, adaptable, and highly motivated learner who thrives independently and collaboratively within a team.
- Strong organizational and time-management skills with high attention to detail and ability to multitask effectively.
- Outgoing, positive communicator who builds constructive relationships with customers and colleagues.
- Ability to succeed in a fast-paced, deadline-driven environment while maintaining composure under pressure.
- Proactive problem solver who takes ownership of customer issues and follows through to successful resolution.
- Asset: Familiarity with ERP systems, specifically Microsoft Dynamics 365 Business Central, and EDI/Webforms.
- Asset: Previous experience in the safety or medical industries.
Desired Education & Experience
- High School diploma or equivalent.
- 2 years of experience as a Customer Care Agent or equivalent.
- Fluent in English and Spanish, both oral and written.
Benefits
- Company events
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Dental care
- Life insurance
- Vision care
How to Apply
Ready to join our team? If you are an organized, safety-oriented professional who meets the qualifications above, please submit your application directly via Indeed. For inquiries, email [email protected].
Job Type: Full-time
Pay: $52,000.00-$57,000.00 per year
Experience: Customer service: 2 years required
Language: English and Spanish required
Work Location: Hybrid remote in Concord, ON L4K 2C7
Additional Information about the job:
Shift Days :Monday,Tuesday,Wednesday,Thursday,Friday
Schedule: Day Shift
