What we do every day to be our very best
Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work.
Who we need
The Claims Examiner will be responsible for evaluating claims and determining benefit eligibility by analyzing contractual terms alongside medical and functional information. You will be required to apply established processes and ensure decisions are aligned with policy requirements. By adhering to internal and external guidelines, you will deliver timely and accurate decisions while maintaining a high standard of service for all stakeholders.
The base salary range for this position is between $55,000 to $65,000 depending on experience. Details of our additional benefits are outlined below. This job posting is for an existing vacancy. Only one position is available. However, it may be based in multiple locations: Toronto (ON), or Waterloo (ON), or Montreal (QC).
We use artificial intelligence tools in our recruitment process to help with application review and improve the efficiency of our assessments. These tools are used responsibly and do not replace human decision-making, as we continue to manually review all applications.
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Responsible for assessing claims for benefit by reviewing contractual, medical, and functional information and in accordance with certificate provisions, adhering to established routines and processes for our various clients;
- Follow up with diligent communications with the different stakeholders, to obtain or provide information regarding claim status and reasoning, and complete reporting as required;
- Thoroughly document the analysis according to Securian’s policies and processes;
- Effectively manage an active caseload in accordance with client service standards and best practice guidelines and established KPI’s and TAT’s;
- Contribute to and foster a positive and dynamic working environment by supporting team members and through collaboration to department project work, and with plan members, plan sponsors and other stakeholders, to ensure service standards are met;
- Learn and apply tools and technology that support continuous improvement by identifying opportunities to improve processes and customer service delivery and adapting to changes as improvements are implemented;
- Perform other related duties, as assigned.
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Post-secondary education preferred or equivalent work experience;
- Fundamental knowledge of Microsoft suite of products;
- Prior claims experience preferred;
- Medical experience obtained through claim assessing, underwriting, nurse/health profession and medical terminology;
- Strong analytical skills combined with a thorough knowledge of insurance practices and principles enabling wise problem-solving;
- Strong attention to details with a dedication to accuracy and high-quality service;
- Stellar interpersonal and communication skills, both written and verbal;
- Ability to professionally manage stressful situations and to deliver difficult news in a tactful and empathetic manner;
- Ability to multitask with complex aspects while respecting different timelines of delivery while focused on positive outcome for all stakeholders;
- Positive attitude contributing to positive morale and team spirit.
When you’re a part of Securian Canada, you’re a member of an agile and innovative, high-performing, bright-thinking, make-things-happen culture – so that together, we can discover the art of possible.
At our company, we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity, collaboration, and purpose.
You’ll also be part of a team that’s committed to diversity, equity, and inclusion, and who values diverse perspectives, so that you can be the person you want to be – both in, and outside, work.
Securian Canada offers a competitive total rewards program with a variety of perks and benefits, including:
- Flexible work arrangements with monthly financial allocations to support your work-life balance;
- Generous starting paid vacation time, plus additional vacation days for every year of service;
- Paid volunteer day so you can dedicate time to a cause you are passionate about;
- Paid personal and wellness days to support your total wellbeing;
- Educational assistance of up to $3,500 a year (with approval from your manager);
- Flexible health and wellness account (in addition to comprehensive drug and dental coverage) to help pay for a wide range of wellbeing services that are meaningful to you;
- Up to 14% of combined contributions to the RRSP matching program;
- Family-friendly maternity/parental leave and,
- Many more benefits, perks and programs.
If you have at least 70% of the qualifications we're looking for, want to work in a fast-growing, leading and progressive company, and feel driven to help Canadians and their families build secure futures – we want to hear from you!
Take the first step in building your future with Securian Canada. Apply now.
Securian Canada is committed to providing a barrier-free work environment and equal access to employment for all qualified applicants. As such, upon request, Securian Canada will work with applicants that require reasonable accommodations during the recruitment process. Please contact [email protected] for accommodation requests. All information shared during any accommodation request process will be stored and used only in a manner that is consistent with applicable laws and Securian Canada/Canadian Premier Life Insurance Company policies.
Who we are – and who we’re here for
We’re here for all Canadians and their families – however they define family. Our practical, life-ready insurance and protection solutions are designed to help provide financial security, so that Canadians can spend more time making every moment count.
For more than 65 years, we’ve been giving Canadians the confidence to face life’s uncertainties. With offices in Toronto, Montreal, Burnaby, Waterloo and Winnipeg, Securian Canada brings together strong local roots and expertise, a North American footprint, and a global perspective – all while innovating at the speed the markets we serve expect.
Together with our U.S. parent company, Securian Financial, we are a leading insurance provider in the Canadian Financial Institution and Association & Affinity markets. We offer insurance solutions built with genuine care – providing specialized experiences to those we serve.
What we do every day to be our very best
Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work.
