The Operations Coordinator plays a central role in supporting the successful execution of customer programs, inventory planning, order management, customization activities, and operational processes across hummel Canada.
Working closely with Sales, Customer Success, North American Operations, dealer partners, and professional clubs, this individual helps ensure customer orders are accurately set up, operational requirements are coordinated, and products are delivered on time.
This role combines elements of operations, administration, customer support, inventory coordination, and project management.
While some hands-on involvement in receiving, decoration coordination, and shipping activities will be required, the primary focus of the role is operational coordination, planning, execution, and customer support.
What You'll Do
Customer Program Coordination
- Support execution of customer programs across professional clubs, leagues, dealers, and wholesale accounts.
- Help coordinate seasonal launches, product rollouts, and customer initiatives.
- Track key milestones and operational timelines.
- Assist with launch readiness activities and customer program implementation.
- Work closely with internal teams to ensure customer commitments are achieved.
Order Management & Delivery Coordination
- Monitor customer orders from placement through delivery.
- Help manage open orders and delivery commitments.
- Identify potential issues that could impact customer deliveries.
- Coordinate solutions with Customer Success, Sales, and Operations teams.
- Support reporting related to delivery performance and service levels.
Business Systems & Administration
- Support setup and maintenance activities within Microsoft Business Central.
- Assist with customer setup, pricing updates, dealer programs, and seasonal product launches.
- Help maintain accurate operational and customer information.
- Support reporting and process improvement initiatives.
- Ensure a high level of administrative accuracy and attention to detail.
Inventory & Operational Support
- Monitor inventory availability and support replenishment planning activities.
- Coordinate inventory movements between U.S. and Canadian operations.
- Assist with inventory tracking and operational reporting.
- Support inventory allocation and customer delivery planning.
Customization & Fulfillment Support
- Coordinate embellishment and customization requirements for customer programs.
- Assist with scheduling and prioritization of decoration activities.
- Support receiving, shipping, and fulfillment activities during peak seasonal periods.
- Coordinate with external partners to ensure customer requirements are executed accurately.
- Help maintain quality and service standards.
Continuous Improvement
- Identify opportunities to improve operational processes and customer service.
- Support development of procedures and best practices.
- Participate in operational review meetings and planning activities.
- Contribute to building scalable processes that support future business growth.
What We're Looking For
Required
- 2–5 years of experience in operations, administration, customer service, logistics, inventory management, or a related field.
- Strong organizational skills and attention to detail.
- Excellent communication and problem-solving abilities.
- Ability to manage multiple priorities and deadlines.
- Strong Microsoft Office skills, particularly Excel.
- Self-motivated with a willingness to learn and grow.
Preferred
- Experience with ERP systems such as Microsoft Business Central.
- Experience within sporting goods, apparel, team sports, or consumer products.
- Experience supporting inventory, logistics, or fulfillment activities.
- Knowledge of Canadian and U.S. shipping processes.
- Interest in soccer and the sports industry.
Why Join hummel?
- Be part of a growing international sports brand with a rich history and exciting future.
- Work directly with professional soccer clubs, leagues, dealers, and grassroots organizations.
- Gain exposure to multiple areas of the business including operations, customer service, inventory management, logistics, and systems administration.
- Opportunity for career growth as hummel Canada continues to expand.
- Collaborative and entrepreneurial team environment where your contributions will have a direct impact on the business.
Compensation & Benefits
- Competitive starting wage
- Extended Health & Dental Benefits
- Two (2) weeks paid vacation
- Employee product program
- Professional development opportunities
- On-site role based in Aurora, Ontario
If you enjoy solving problems, managing details, supporting customers, and helping build a growing sports business, we encourage you to apply.
