Job Description
The Quality & Risk Coordinator plays a key role in supporting the organization's quality, risk, and emergency preparedness functions across Extendicare's LTC homes, home health divisions, and corporate offices. This position works closely with the Quality and Risk team, corporate office teams, and operations to track performance metrics, support emergency planning and business continuity, and contribute to policy, reporting, and knowledge-building initiatives.
This position will be based at our Head Office in Markham, Ontario. Extendicare offers a hybrid working environment.
Key responsibilities include:
Support LTC homes, corporate office, and home health divisions with emergency planning, including plan development, review, and maintenance.
Support the completion and tracking of emergency drills and exercises and disseminate related information to supporting stakeholders.
Facilitate emergency preparedness activities, including after-action reviews following drills and real events, tracking corrective actions, maintaining emergency preparedness records, and supporting accreditation readiness requirements.
Assist with business continuity planning across the organization by coordinating plan development and reviews, maintaining inventories of business continuity plans, and monitoring plan update schedules to ensure ongoing organizational readiness.
Monitor, track, and follow up on annual Ministry of Long-Term Care (MLTC) attestations and other organizational compliance requirements to ensure accurate and timely submission by all homes.
Support the development and maintenance of quality, risk, compliance, and emergency management resources, including policies, procedures, toolkits, templates, and educational materials to promote standardization and best practices.
Develop presentations, reports, educational resources, and communication materials to support quality improvement, risk management, emergency preparedness, accreditation, and organizational initiatives.
Coordinate and support quality and risk projects, including annual resident and family satisfaction surveys, accreditation preparation and evidence collection, quality improvement initiatives, and other strategic projects as assigned.
Collaborate with operational, clinical, and corporate teams to promote a culture of quality, safety, regulatory compliance, resident-centered care, and continuous improvement across the organization.
What we’re looking for:
Bachelor’s degree, preferably in health sciences, business, public administration, or a related field.
2+ years of experience in a similar position; experience in healthcare, long-term care, or a regulated environment is an asset.
Strong analytical skills and organizational skills with attention to detail.
Clear written and verbal communication skills.
Proficiency in Microsoft Office (Excel, PowerPoint, Word, Teams); comfort with or aptitude to learn dashboards, BI tools, and AI-assisted tools.
Ability to manage multiple projects simultaneously and exercise independent judgment.
Knowledge of emergency management frameworks (e.g., IMS, HICS) or business continuity principles is an asset.
Familiarity with long-term care regulation, accreditation standards, or quality improvement methodology is an asset.
What Extendicare has to offer:
At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect:
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Continuous mentorship, support for life-long learning and growth opportunities
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Opportunities for advancement and career growth within the organization
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A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.
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Employee Family Assistance Program.
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Robust benefits package
Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of a growing seniors’ population, inspired by our mission to provide people with the care they need, wherever they call home. We operate a broad network of long-term care homes (both owned and under management contracts), deliver over 24 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 157,000 beds across Canada. Extendicare proudly employs more than 30,000 qualified, highly trained and dedicated team members who are passionate about providing high-quality care and services to help people live better.
#ExtendicareQ&R
Full time
Compensation Details
Compensation will be discussed during the recruiting process.
At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.
We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.
Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.
We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.
Extendicare is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.
Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at [email protected].
We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.
