DH Supply Chain is a self-run warehousing company specializing in overseas warehouses in Canada. Our company has 16 years of service experience, mainly providing one-stop service for cross-border e-commerce sellers, integrating professional overseas warehouse service, customs clearance service, logistics warehousing service, and truck transportation service in North America, and guaranteeing to provide customers with 24-hour service throughout Canada.
We are now looking for Logistics Coordinator to support end-to-end ocean import/export operations. This role is based in our Markham office and is responsible for document coordination, carrier and vendor communication, container pickup and return arrangements, and daily follow-up with freight forwarders, trucking companies, terminals, and customers.
Responsibilities
1. Customer Coordination & Support
- Serve as a primary point of contact for cross-border e-commerce seller clients in China.
- Respond to daily customer inquiries regarding overseas warehouse inbound receiving, outbound fulfillment, exception handling, returns, and transfer services.
- Provide timely and professional solutions to customer requests and operational issues.
- Maintain positive and long-term customer relationships.
2. System & Data Operations
- Operate the Lingxing system for daily warehouse and order management activities.
- Perform inventory adjustments, data synchronization, and correction of system or data discrepancies.
- Identify and follow up on data-related issues when necessary.
3. Warehouse & Logistics Billing
- Calculate and verify customer charges based on actual usage of overseas warehouse services.
- Review billing items such as storage space, order processing volume, and value-added services.
- Confirm applicable fees and maintain accurate daily billing records within the system.
4. Courier Billing & Reconciliation
- Work with major courier and logistics providers, including UPS, FedEx, and Purolator.
- Verify charges related to dimensional weight, fuel surcharges, residential surcharges, and other applicable fees and ensure shipping and logistics charges are accurate and properly recorded.
5. Cross-Department Coordination
- Accurately communicate customers' special operational requirements to warehouse personnel.
- Coordinate requests such as relabeling, kitting/assembly, disposal, and other value-added services.
- Follow up on the progress and completion of special requests.
- Communicate processing results and updates to customers in a timely manner.
Qualifications
- College diploma or above.
- Previous experience in cross-border e-commerce, overseas warehouse operations/customer service, supply chain & logistics, or international freight forwarding is preferred.
- Proficiency in Microsoft Office, particularly Excel.
- Experience with warehouse management systems, ERP systems, or logistics platforms is an asset.
- Experience with the Lingxing system is an asset.
Working hour: Monday-Friday: 9:00-17:30
Weekends might be needed to reply messages
Language: Mandarin*AND* English
Job Type: Full-time
Pay: $20.00-$25.00 per hour
Benefits:
- Dental care
- On-site parking
- Paid time off
- Vision care
Experience:
- Logistics: 1 year (required)
- Lingxing system or ERP/WMS system: 1 year (required)
Language:
Work Location: In person
