Position Summary:
Dealer-FX is looking for a Senior Product Designer to lead the design of end-to-end digital customer experiences across one or more product areas. This role exists to ensure that products are not only functional but intuitive, cohesive, and grounded in real user needs.
The Senior Product Designer partners closely with Product Managers, Engineers, and other designers to define solutions that address complex customer problems and deliver experiences that create meaningful value. They operate at the intersection of strategy and execution, helping shape what should be built, why it matters, and how it comes to life across their product area(s).
This is a senior individual contributor role with influence across multiple initiatives. The Senior Product Designer plays a critical role in elevating product quality, shaping design direction, and driving measurable outcomes for both customers and the business.
In this role, the Senior Product Designer is accountable for delivering high-quality design outcomes that drive business and user impact.
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Own the design of one or more product areas, with success measured by usability, cohesion, and alignment with product goals
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Be accountable for translating product strategy into actionable, scalable design solutions, measured by adoption, quality, and minimal rework
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Drive impact through design leadership by:
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Shaping solutions that balance user needs, business priorities, and technical constraints
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Using research, feedback, and analytics to inform design decisions and improve experiences
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Guiding other designers and contributing to stronger design consistency and quality across initiatives
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Advocating for the user perspective across cross-functional teams
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Influencing product direction through well-reasoned, user-centered recommendations
Growth at Dealer-FX comes from expanding ownership, refining product judgment, and mastering increasingly complex challenges. Senior Product Designers deepen their ability to influence strategy within their product area, take on higher-complexity initiatives, and mentor others.
Growth may come through broader product ownership, leading larger design efforts, or developing expertise in research, accessibility, or advanced interaction design. Performance is evaluated based on measurable impact on product quality, user experience, and cross-functional collaboration.
This role is for a designer who thrives in complexity and enjoys both strategic and execution-level work. They are capable of independently managing design initiatives within their area, while mentoring peers and elevating the quality of work across teams.
Senior Product Designers bring strong product thinking, influence cross-functional decisions, and consistently ensure design outcomes are user-centered, cohesive, and high quality. They understand how to balance competing priorities while advocating for the best experiences for customers.
Dealer-FX values ownership, clarity, and collaboration. Designers are expected to take responsibility for outcomes and work closely with Product and Engineering to solve problems together.
Senior Product Designers influence planning, guide decision-making, and help teams align to both near-term delivery and long-term strategy. Work is iterative and collaborative, and communication is grounded in rationale and clear explanations of trade-offs.
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Experience designing complex, end-to-end product experiences in a SaaS or digital product environment
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Ability to manage multiple design initiatives within one or more product areas
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Strong product thinking and ability to balance user needs, business goals, and technical constraints
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Experience using research, data, and insights to inform design decisions and influence product outcomes
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Proven ability to lead design work through influence, collaborating across Product, Engineering, and other teams
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Experience mentoring or guiding other designers, contributing to quality and consistency across work
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Strong systems thinking and familiarity with design systems and standards
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Effective communication skills, including articulating design rationale and trade-offs
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Mindset focused on quality, iteration, and continuous improvement
Dealer-FX builds software that helps automotive retailers run their service operations more efficiently and deliver better experiences to their customers. Since 2007, we’ve focused on simplifying complex workflows in service departments through strong data integrations and mobile-first tools.
Dealer-FX works with automotive OEMs and dealerships across North America, supporting millions of consumer interactions each year. Our platform helps dealers increase efficiency, profitability, retention, and brand loyalty, while giving consumers greater convenience, transparency, and trust when servicing their vehicles.
Dealer-FX is a wholly owned subsidiary of Snap-on Incorporated (NYSE: SNA), which acquired the company in 2021.
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Opportunities for growth as the company and product continue to scale
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Competitive compensation packages
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Flexible work arrangements that support work–life balance
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Ongoing training and professional development
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Group health and dental benefits
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Employee Assistance Program
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Three weeks of paid vacation
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Team events and company-wide gatherings
Expected total compensation range: $120,000 CAD - $155,000 CAD*
- Actual compensation may vary based on experience, location, and other factors
No unsolicited agency referrals
Dealer-FX is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or any other characteristic protected by law. Accommodation is available upon request for applicants with disabilities.
At Dealer-FX, we may use artificial intelligence (AI) tools to support certain parts of our hiring process. These tools are designed to assist our recruitment and hiring teams, but they never replace decisions made by real people. We take a human-first approach to hiring, ensuring that your experience, personality, and potential are evaluated by people, not algorithms. All final hiring decisions are made by humans. If you would like more information about how your data is processed, please contact us.
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