Position Type: Full Time
Department: Creative Solutions
Work Location: Markham, ON
Work Arrangement: Hybrid
Work Hours: Monday to Friday - standard business hours
Travel Required: No
A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.
Come and join our team! But first, let us tell you why we love working here:
- We are 100% Canadian with locations across the country
- State-of-the-art facilities to provide high-quality products and services
- The opportunity to be a part of a winning, high-performing team
- Collaborative, engaging workplace culture – we are passionate about our people!
- Flexible working environment that promotes a healthy work-life balance
- Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
- High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
The Opportunity:
Reporting to the Sr Director, Creative Solutions, the Group Account Director serves as the primary lead for Sentrex’s creative agency, acting as a strategic partner for our clients, and leading a high-performing team of Account Managers.
You will lead strategic direction from facilitation of brand planning to oversight of tactical deliverables across multiple client accounts, ensuring alignment to objectives, operational excellence and client satisfaction.
In addition, you will play a key role in business development by identifying growth opportunities within existing accounts, supporting new proposals and pitches, and helping shape innovative solutions that enhance Sentrex’s agency offerings - positioning Creative Solutions as a key differentiator to the overarching Sentrex business.
A Day in the Life (What you will do here):
Act as the senior strategic lead for creative agency clients (brand and PSP) for all strategic marketing, creative and communication requirements including but not limited to:
Strategic Client Leadership
- Serve as the senior point of contact for agency clients, providing strategic guidance across agency deliverables.
- Act as a strategic partner by understanding our clients’ business and challenges, and providing solutions
- Guide and review the development of comprehensive creative and communication plans aligned to audience insights, market trends and business objectives.
- Facilitate brand planning sessions aligned to client marketing plans and objectives.
- Operate as the subject matter expert for PAAB and ASC approvals, providing proactive and reactive guidance.
Program and Creative Oversight
- Oversee the full creative process from start to finish including project proposals containing all milestones and associated timelines, financials, copy, layout direction/accuracy, regulatory approvals (MLR, PAAB) and final client sign-off.
- Serve as the final checkpoint to ensure all creative deliverables meet strategic goals and quality standards before client presentation.
- Maintain visibility into project health across the account portfolio using departmental tracking tools.
- Ensure smooth and strategic execution of advisory boards, insights gathering sessions, physician/patient engagement initiatives, and consulting activities, and inform recommendations based on insights gathered.
- Input on PSP Business Reviews from a creative/communications perspective and drive cross functional internal collaboration to ensure seamless program execution and strong client satisfaction.
Leadership, Team Management
- Lead, mentor, and develop the Account Management team, ensuring clarity of expectations, quality of output, and consistent professional growth.
- Ensure that team members follow departmental SOPs, apply best practices, and uphold standards of accuracy, organization, and proactive communication (i.e. project status updates).
- Support the Account Management team in managing day to day program operations while maintaining oversight and guidance on key decisions.
- Foster strong collaboration across internal teams - including Creative, PSP, Operations, and external partners.
- Oversee resource allocation and workflow to optimize team performance
- Provide clear direction, ensuring alignment on client goals and agency priorities
Client Experience & Quality Management
- Ensure an exceptional client experience across all key accounts, reinforcing Sentrex’s commitment to Deliver WOW.
- Uphold quality assurance standards by reviewing deliverables, presentations, and reporting prepared by the Account Management team.
- Manage client expectations, ensuring satisfaction and long-term retention
Business Development & Growth
- Identify and pursue account growth opportunities and drive new business initiatives.
- Lead and support the development of proposals, pitches, and RFP responses for creative deliverables, communication strategies, and consulting engagements.
- Represent Sentrex Agency at industry events
- Where relevant, promote additional Sentrex services such as 3PL, PSP, pharmacy, consulting, software and website development
- Help shape innovative offerings and service models that strengthen Creative Solutions as a key differentiator in the market.
Operational & Financial Oversight
- Oversee account financials, ensuring accurate forecasting, resource planning, and profitability across the portfolio.
- Approve scopes of work, budgets, and timelines prepared by the Account Management team.
- Ensure smooth, consistent project execution, resolving resource or process challenges as they arise.
- Other duties as assigned by your manager
What you need to ensure you are set up for success:
- Minimum 3-5 years as an Account Director in pharmaceutical/healthcare advertising
- Minimum 3-5 years of experience developing and executing omnichannel campaigns involving PAAB and ASC
- Comfortable and experienced in facilitating brand planning sessions for clients
- Demonstrated success in developing a cohesive environment across multiple teams
- Proven supervisory, delegation and mentorship skills
- Strong strategic thinking with the ability to translate complex information into clear direction and actionable plans.
- Advanced project and account oversight, ensuring multi account alignment, resource planning, and operational excellence across all deliverables.
- Exceptional attention to detail while managing numerous high priority initiatives.
- Outstanding executive level communication skills across all formats, including presentations, client discussions, and cross functional alignment.
- Strong creative and strategic intuition, with the ability to guide creative direction and elevate team recommendations.
- Strong storytelling in all communication formats and ability to make content easy to understand, compelling and visually impactful.
- Ability to lead with urgency and decisiveness, prioritizing at a portfolio level to meet evolving business needs.
- Strong influencing and relationship building capabilities, quickly establishing credibility with senior stakeholders and guiding teams toward shared goals.
- Demonstrated experience mentoring and developing a team.
- Additional Desired Skills and Experience:
- Savvy with AI-tools in agency setting
- Experience with KOL management
- Direct pharmaceutical industry experience, especially marketing roles
- Bilingual
What makes you a great fit for this team:
- Your commitment to providing a high level of service to your internal and external clients.
- You are highly adaptable with a track record of success during times of growth and organizational change.
- You have a proven track record of developing trust and influence at multiple levels.
- You demonstrate an impactful and candid communication style.
- You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.
Why join Sentrex?
We value our employees! Our permanent full-time employees are provided with a:
- Competitive Salary and generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- RRSP Matching Program
- The anticipated base salary hiring range for this role is $135k to $150k annually. The final base salary will be determined based on relevant experience, skills, and internal equity.
Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.
We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!
Accommodations can be made available upon request for those candidates taking part in the selection process.
Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.
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