columbus director of customer service Jobs – 30 Openings This Week

Director, Front Desk Experience
Lifemark Health Group —Toronto, ON
- $110,000–$154,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Analysis skills
Quick apply
4d
Interim Store Director
Sephora —Newmarket, ON
- $82,200–$102,700 a year
- Weekends as needed
- Microsoft Excel
- Sales
- Customer service
- Paid time off
- Life insurance
Regional Field Sales Director – Automotive Industry
Wagonmaster Group —Richmond Hill, ON
- $100,000–$120,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Directeur(rice) associé(e) des ventes / Associate Sales Director
IVARI —Toronto, ON
- $66,500–$85,000 a year
- Immediate opening
- Remote
- Bilingual
- Sales
- Customer service
- Life insurance
Quick apply
10d
Interim Store Director
Sephora —Newmarket, ON
- $82,200–$102,700 a year
- Weekends as needed
- Microsoft Excel
- Sales
- Customer service
- Paid time off
- Life insurance
Director, Partner Delivery & Product Strategy
Mastercard —Toronto, ON
- $138,000–$221,000 a year
- Full-time
- Sales
- Presentation skills
- APIs
16h
Director of Infra/Cloud Services
GlassHouse Systems —Toronto, ON
- $160,000–$200,000 a year
- Full-time
- Analysis skills
- Bachelor's
- Communication skills
- Dental care
- Vision care
Quick apply
Director, Product Management – Corporate Solutions, Canada (Toronto)
Mastercard —Toronto, ON
- $150,000–$234,000 a year
- Full-time
- Research
- Project management
- Bachelor's
Head of Sales- Verisk Canada
Ignite Insurance Systems —Markham, ON
- Full-time
- Hybrid work
- Bilingual
- Sales
- English
- Paid time off
Director, Billing & Collections Strategy and Operations
Xplore Inc —Markham, ON
- Full-time
- CRM software
- Business
Quick apply
Director/Senior Director, Generic Pharmacy Sales
Teva Pharmaceuticals —Toronto, ON
- $160,000–$210,000 a year
- Bilingual
- Sales
- English
- Employee stock purchase plan
- Disability insurance
Director, Product Management, Internet Services
Xplore Inc —Markham, ON
- Full-time
- Finance
- Business development
- Presentation skills
Quick apply
14d
Director, Process Excellence and Enablement
Xplore Inc —Markham, ON
- Full-time
- Engineering
- Bachelor's
- Continuous improvement
Quick apply
Head of Sales- Verisk Canada
Verisk —Markham, ON
- Full-time
- Bilingual
- Sales
- English
- Paid time off
Head of Marketing - Questbank
Questrade Financial Group —Toronto, ON
- Full-time
- Hybrid work
- Marketing
- Presentation skills
- Bachelor's
Quick apply
Director of Sales (International)
Parts Town Canada —Toronto, ON
- Full-time
- Hybrid work
- Sales
- Marketing
- English
- Profit sharing
- Dental care
Quick apply
Director - Personal Lines Operations
My Insurance Broker —Thornhill, ON
- $100,000–$120,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Head of Sales and Distribution (Questbank)
Questrade Financial Group —Toronto, ON
- Full-time
- Hybrid work
- Sales
- Finance
- Master's degree
Quick apply
Global Head of Customer Identity & Access Management, IAM / Enterprise Security
Scotiabank —Toronto, ON
- Computer Science
- Engineering
- Master's degree
- Tuition reimbursement
Director of Engineering, Transaction Services
Scotiabank —Toronto, ON
- DevOps
- Engineering
- Bachelor's
- Tuition reimbursement
Director, Engineering (Commercial Lending)
Scotiabank —Toronto, ON
- Azure
- DevOps
- Analysis skills
- Tuition reimbursement
Sales Director
YMCA of Greater Toronto —Markham, ON
- $62,272 a year
- Weekends as needed
- CRM software
- CPR Certification
- Sales
Quick apply
7d
Director, Data & Analytics
Xplore Inc —Markham, ON
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Sales
Quick apply
Director, Data Science & AI Enablement
Questrade Financial Group —Toronto, ON
- $190,000–$240,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Doctoral degree
Quick apply
Director, Data Science
Mastercard —Toronto, ON
- $154,000–$247,000 a year
- Full-time
- Azure
- Doctoral degree
- Master's degree
11d

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Director, Front Desk Experience

Lifemark Health Group
Toronto, ON

Quick apply

Job details

Full-time
4 days ago

Skills

Operations management
Customer service
Process improvement
Administrative experience
Change management
Analysis skills
Bachelor's
Front desk
Business
Leadership
Communication skills

Full job description

This is a hybrid position based out of North York @ 243 Consumers Rd. You will work 4 days a week in office and 1 day remote. Some travel will be required.

Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs over 5,000 highly trained clinicians, medical experts and team members in almost 400 locations coast-to-coast and continues to grow both organically as well as through acquisitions.

The Director, Front Desk Experience is a key leadership role responsible for driving operations excellence and implementing best practices across all front desk and operations at Lifemark Health Group. This role ensures that customer service, administrative procedures, and overall client experience are consistently high-quality, efficient, and aligned with the company's values and goals. The Director will collaborate with Training Specialists, Customer Care Managers, front-line staff, and corporate leadership to standardize processes, improve efficiency, and enhance client/patient satisfaction.

Key Responsibilities:

Operations Excellence: Develop and implement consistent operational procedures and best practices for front desk operations across all Lifemark Health Group locations, ensuring uniformity and efficiency in processes, including billing and invoicing.
Patient Experience: Lead initiatives aimed at improving the overall client experience, from the moment they arrive at the clinic to their departure. This includes ensuring that all front desk staff provide friendly, professional, and timely service.
Staff Leadership & Development: Manage and mentor front desk managers (CCMs) and staff, fostering a culture of accountability, continuous improvement, and professional development. Facilitate training programs to enhance customer service, operational efficiency, and adherence to company policies.
Process Optimization: Continuously assess and improve workflows, leveraging technology and data to streamline operations and reduce wait times. Proactively identify opportunities to enhance service delivery and operational performance.
Performance Metrics: Develop and monitor key performance indicators (KPIs) to measure the effectiveness of front desk operations, including client satisfaction scores, operational efficiency, and staff performance. Use data to drive decision-making and improvements.
Compliance & Quality Assurance: Ensure that all front desk operations comply with Lifemark's policies, procedures, and applicable regulations. Implement quality assurance protocols to maintain high standards of service.
Collaboration with Other Departments: Work closely with clinic leadership, IT, finance, marketing, and data analytics teams to support operational initiatives and ensure cohesive strategies that align with the company's goals.
Client Relations: Serve as a point of escalation for complex client issues, ensuring prompt and satisfactory resolution of complaints or concerns. Build strong relationships with clients to foster loyalty and retention.
Innovation & Change Management: Lead change management initiatives related to front desk and store operations, ensuring smooth transitions when implementing new processes, technologies, or policies.

What we're looking for:

Bachelor’s degree in business administration, healthcare management, or a related field. Advanced degree preferred.
7+ years of experience in operations management, preferably within the healthcare or service industry, with a strong focus on customer service.
Demonstrated success in driving operational improvements and implementing best practices across multiple locations.
Strong leadership and communication skills, with the ability to motivate and manage teams.
Expertise in process improvement, workflow optimization, and performance management.
Experience in change management and the implementation of new systems or procedures.
Proficiency with customer relationship management (CRM) software and office management tools.
Strong analytical and problem-solving abilities, with experience in using data to drive operational decisions.
Ability to work in a fast-paced environment and manage multiple priorities effectively.
Results-oriented, with a focus on excellence and continuous improvement.
Strong attention to detail and highly organized.
Collaborative and a strong team player.
Client-focused with a passion for delivering high-quality service.

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at Talentatlifemark.ca

#LI-NC1

Quick apply

Refine Your Search

director of customer service jobs in columbus

Director, Front Desk Experience

Interim Store Director

Regional Field Sales Director – Automotive Industry

Directeur(rice) associé(e) des ventes / Associate Sales Director

Interim Store Director

Director, Partner Delivery & Product Strategy

Director of Infra/Cloud Services

Director, Product Management – Corporate Solutions, Canada (Toronto)

Head of Sales- Verisk Canada

Director, Billing & Collections Strategy and Operations

Director/Senior Director, Generic Pharmacy Sales

Director, Product Management, Internet Services

Director, Process Excellence and Enablement

Head of Sales- Verisk Canada

Head of Marketing - Questbank

Director of Sales (International)

Director - Personal Lines Operations

Head of Sales and Distribution (Questbank)

Global Head of Customer Identity & Access Management, IAM / Enterprise Security

Director of Engineering, Transaction Services

Director, Engineering (Commercial Lending)

Sales Director

Director, Data & Analytics

Director, Data Science & AI Enablement

Director, Data Science

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