Job description:
Visit our company page to learn why you need to work for us: ca.indeed.com/cmp/Canadian-Appliance-Source/about
At Canadian Appliance Source, we are driven by our core values of Respect, Responsibility, Innovation, and a strong Commitment to Customer Satisfaction. We pride ourselves on providing exceptional service and the best appliance solutions to homeowners across Canada. Proudly owned and operated in Canada since 2008, we are looking for enthusiastic and motivated individuals to join our growing team. If you are ready to work in a supportive, fast-paced environment where you can make an impact, this role may be for you.
We are looking for a Bilingual Logistics Support Coordinator (Tier 1) (En/Fr) for our North York location.
The Bilingual Logistics Support Coordinator (Tier 1) plays a critical role in providing customer-facing service throughout all stages of the last-mile delivery process. We're looking for a proactive problem-solver that takes initiative to investigate and resolve customer issues. The primary focus of the role is to ensure customer satisfaction and effective problem-solving. The Logistics Support Coordinator (Tier 1) will be the primary point of contact for customers, customer support teams, and delivery partners to answer questions, schedule deliveries, and coordinate scheduled store transfers between CAS distribution centers and local stores.
If you're driven to deliver exceptional service, can think on your feet, and thrive in a dynamic environment, then this may be the perfect opportunity for you.
Location: 25 Sheppard Ave. W. North York. M2N 6S6
Compensation: $42,000 annually, commensurate with experience
Start date: Immediately
Please note that this position is IN-OFFICE.
What we offer:
- Company Paid Employee Benefits: Extended Healthcare, Dental, Vision, Life Insurance, and Disability Insurance
- Employee Referral Bonus (up to $500 per hire)
- Employee Discount Pricing on Appliances
- Goodlife/ Energie Cardio Membership discounts
- Company Events
- Awarded Best Places to work 2022 & 2024
- Great Company Culture
- Career Growth Opportunities
*Ask your interviewer for more details*
What you will be doing! Your day to day will involve:
- Serve as the primary point of contact to coordinate and manage deliveries, addressing any discrepancies swiftly to ensure seamless service for customers and events.
- Handle customer questions and concerns over the phone with empathy and efficiency, going the extra mile to deliver a delightful customer experience.
- Receive inbound calls from customers and delivery teams, providing effective solutions and taking decisive follow-up actions to resolve issues promptly.
- Conduct outbound calls to schedule or confirm delivery appointments, keeping customers informed and reassured every step of the way.
- Manage all communications and queries related to home delivery through Phone, Home Delivery inbox, order notes, and internal ticketing system
- Monitor order management systems proactively, prioritizing the resolution of delayed or problematic orders to maintain customer satisfaction.
What we are looking for…
- Experience in providing excellent Customer Service.
- Strong written and verbal communication skills to communicate effectively with customers, delivery partners, and internal teams.
- Customer-centric approach to ensure customer satisfaction.
- Well-organized and detail-oriented to maintain accurate delivery records/order notes and reporting.
- Proficient in Google/Microsoft Office suite and learning new technologies.
- Solutions-oriented mindset to identify issues and recommend solutions.
- English/French bilingual proficiency is a requirement.
We thank all those who apply, however only applicants chosen for an interview will be contacted. Candidates must be legally eligible to work in Canada without sponsorship.
Canadian Appliance Source is an equal opportunity employer. We uphold and respect the requirements set forth in the Accessibility for Ontarians with Disabilities Act (2005) and its associated standards and regulations. Should you require accommodation during the recruitment and hire process, please notify us.
Visit our company page to learn why you need to work for us: ca.indeed.com/cmp/Canadian-Appliance-Source/about
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
Application question(s):
- Are you French/English bilingual?
Experience:
- Customer service: 1 year (preferred)
Language:
Work Location: In person
