Do you love to sell?
Do you like to learn and grow?
Are you a good salesperson looking to join a fun-loving, experienced and dynamic team?
We are a group of hard-working folks looking to expand our sales team to make our customers happy.
We read a lot of job ads when we were trying to write this one and we found out that there are a lot of companies looking for the same thing that we've been advertising for - excellent, professional, motivated individuals with great sales, multi-tasking, and computer skills. So we decided to try something a little different. We just want to honestly tell you what we do and what kind of people we are here at Prestige Carpet & Duct Cleaning.
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Our call/contact centre team is a group of people who come to work every day to provide the people of Durham and the GTA with outstanding service throughout the process of getting their carpets and/or furnace ducts cleaned.
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What we do - provide the first line of communication when people need something, whether it is help in choosing a reputable company, an appointment for service, to have a question answered, a follow up after their cleaning or a reminder that their service is due. What this means is that we play a huge, important role in people's experience with our company, from the first telephone call or email to the final follow-up.
Who we are - passionate, serious, and fun-loving! We are passionately convinced that our company does the best work and provides the best service in our industry! We are serious about success and great customer service. We all spend too much time working not to enjoy the time that we are there!
If what we do sounds good, we're the kind of people you'd like to work with and you are looking for a SALES position that includes but isn't limited to simply great customer service, then we'd love to hear from you!
Responsibilities:
- The ideal candidate must have strong soft selling skills, a great deal of tact, and empathy to close potential sales while being able to solve customer concerns
- Review and respond to email inquiries and the ability to sell services over the phone
- Inbound and outbound calls to book services for repeat and new customers
- Ability to be empathetic and understand each customer’s situation and circumstances
- Seize opportunities to promote products and respond effectively to objections to ensure the customer understands the value of the service being offered.
- Excellent multitasking skills to manage various aspects of client requirements such as booking appointments, updating customer information, confirming and time setting appointments, etc.
- Provide prompt, courteous, and efficient service that exceeds customer expectations and supports the technicians in the field which in turn results in client satisfaction
Qualifications:
- Experience in sales or client services (call centre, hotel services, retail, or restaurant).
- Excellent English and communication skills
- Enjoy a fast-paced results-oriented environment
- Above-average typing speed (60-70 WPM)
- Proficiency with Facebook will be an asset
- Must have sufficient local knowledge to schedule, map and route up to 275 appointments per week.
- Starting wage to be determined by previous experience
Work Remotely
Job Types: Full-time, Permanent
Pay: $23.00-$26.00 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
Work Location: In person
Expected start date: 2025-10-22
