KTI Utility Services Inc. is excited to announce that we are growing! If you’re an individual with a passion for customer service, with experience working in a call center, and are looking to be a part of exciting upcoming projects, apply now!
The Call Center Representative reports to the Call Center Manager and works remotely once training is complete. Occasional in-office work is required. Collaborating with various KUS projects, the representative handles both inbound and outbound calls to assist customers with scheduling appointments for water, electric, and gas meter changes. This role demands excellent communication skills, the ability to multitask independently, effective time management, attention to detail for accurate data entry, adaptability in a fast-paced setting, and strong organizational skills.
What’s in it for you?
- Salary: $41,000 annually
- Full-time contract employment with a growing organization
- Location: Your home office! With the occasional in-office visit
- Company-issued laptop/technology
- 1-week in-office training period (located in Aurora, ON)
- Call Centre Hours of Operation: 8 am-10 pm, Monday - Saturday
What would your day look like as a call center associate with KTI?
- Handle incoming calls and make outbound calls to offer support to callers
- Assist callers to book, reschedule, and cancel appointments for our infield technicians
- Troubleshoot issues with missed appointments, provide solutions and escalate appropriately as needed
- Maintain a thorough understanding of each project's requirements
- Stay updated on policy changes to provide accurate information for customers
- Work closely with other departments to ensure customer needs are met
- Participate in team meetings and training sessions to enhance service quality and knowledge
- Provide insight into trends, problems, and potential solutions to aid in call center growth
- Any other duties which may be assigned to you from time to time by your manager
Who is our ideal candidate?
- Post-secondary degree ia an asset with at a 1 year of call center experience
- A person with excellent interpersonal skills, the ability to multitask, adaptability, and a strong capacity to thrive in a dynamic environment
- A people-person who likes interacting with others and can work independently
What would take your candidacy to the next level?
- Extensive call center experience
- Comfortable with MS Windows and MS Office capabilities (Excel, Word, PowerPoint, MS Project)
- Previous experience in the utilities industry
KTI Utility Services Inc. is an equal opportunity employer that thrives on a diverse, barrier-free, and inclusive environment welcoming applications from all.
KTI Utility Services Inc. is committed to providing a barrier-free environment for our employees, customers, job applicants, and visitors who enter our premises, contact us, or access our information. As an organization, we commit to applying the principles of dignity, independence, integration, and equal opportunity in the Accessibility for Ontarians with Disabilities Act Customer Service Standard and the Integrated Accessibility Standards Regulation. KTI Utility Services Inc. understands the importance of ensuring the full inclusion of all individuals with disabilities by fostering an accessible and welcoming environment for all. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.
As part of our recruitment process, we employ artificial intelligence to evaluate applicants for this role. All candidates are assessed fairly based on their qualifications and relevant skills.
*This job posting is for an existing vacancy*
Job Types: Full-time, Permanent
Pay: $41,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Work from home
Ability to commute/relocate:
- Aurora, ON L4G 0A4: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Do you have experience working in utilities or construction based Call Centre?
Experience:
- Call center: 1 year (required)
Work Location: Hybrid remote in Aurora, ON L4G 0A4
