Career Contacts is a fractional human resources and recruitment consulting firm, supporting companies throughout Canada and the US.We provide support with permanent placements, temporary staffing, executive searches, HR consulting, and payroll management. We manage all phases of sourcing, screening, selection, and onboarding and retaining.
At Career Contacts, we're excited to be partnering with Indigo as they search for a Director, Total Rewards to join their team. The Director, Total Rewards is responsible for defining and implementing Indigo's total rewards philosophy, roadmap and execution strategy—ensuring the organization attracts, retains and motivates talent through market-competitive, financially sustainable and employee-centric reward programs. This role ensures the effectiveness, scalability and integration of all total rewards, including compensation, benefits, wellness, absence management and workforce analytics across Home Office, Retail and Distribution Centre teams. The Director will be a key driver of Indigo's high-performance, growth-oriented organization by providing the rewards infrastructure, workforce insights and technology capabilities required to support business performance, employee engagement and organizational effectiveness.
Why This Role?
Indigo is looking to strengthen its Total Rewards function with a leader who can bring both fiscal discipline and workforce-focused thinking. This is an opportunity to define and own the total rewards philosophy for one of Canada's most recognizable retail brands, working closely with senior leadership and Finance to ensure programs are both competitive and sustainable. The right candidate will join a collaborative team with strong tenure, in a beautiful, open-concept office environment.
What They Offer
- Location: Toronto, Ontario (On-site, 4 days in-office with Fridays work-from-home)
- Job Type: Full-time, permanent
- Compensation: $130,000 to $170,000 annually, based on experience
- Four weeks of paid vacation annually
- 10 dedicated mental health days
- Comprehensive health benefits
- Full medical and dental coverage among the most competitive in the retail sector
- Employee discounts and ongoing access to complimentary books
- A collaborative team culture with strong employee tenure
What You'll Be Doing
This is a high-impact role that reports directly to the Chief People Officer and plays a critical part in shaping Indigo's people strategy. You will take the lead in defining Indigo's total rewards philosophy and building a multi-year roadmap spanning compensation, benefits, wellness, and workforce analytics, while acting as a trusted advisor to senior leaders and partnering with HR Business Partners and cross-functional teams across Home Office, Retail, and Distribution Centre.
Key Responsibilities
- Participates as a senior HR leader in shaping Indigo's people strategy, ensuring total rewards directly support business performance, talent attraction, engagement and retention.
- Defines and continuously evolves Indigo's total rewards philosophy, ensuring alignment with business objectives, employee needs and market competitiveness.
- Develops and delivers a multi-year Total Rewards roadmap with clear annual priorities covering compensation, benefits, wellness, absence management, workforce analytics and HR systems optimization.
- Builds and leads a high-performing Total Rewards team, setting clear standards for delivery, accountability and impact.
- Acts as a trusted advisor to senior leaders on compensation, rewards strategy, workforce analytics, organizational design implications and people-related risk.
- Maintains strong external awareness of emerging trends in rewards, workforce planning, ensuring Indigo remains competitive and forward-looking.
- Partners with HR and business leaders to identify workforce risks, retention challenges and future talent needs.
- Contributes to annual planning, budgeting and prioritization across the people portfolio.
- Leads change and adoption efforts when reward programs are introduced or updated.
Key Performance Metrics
- On-time, on-budget delivery of key Total Rewards
- Effectiveness and competitiveness of compensation, benefits and wellness programs
- "Client" satisfaction score of the Total Rewards
- Team engagement score
- Workforce data integrity and reporting effectiveness
- Compliance with pay equity, pay transparency and legislative requirements
Key Relationships
Internal: HR Business Partners, cross-functional leaders External: Vendors & suppliers, leading industry experts and colleagues
What You Bring
- 10+ years of progressive experience in Total Rewards, Compensation, Benefits, or related disciplines within a complex organization
- University degree in Human Resources, Business, Finance or related field
- Experience with retail/hourly/salaried environments
- Deep expertise in compensation strategy, job architecture, market pricing, benefits design, wellness and absence management
- Strong business acumen, financial and analytical capability, including executive-level modelling and business case development
- Strong understanding of employment legislation, pay equity, pay transparency and governance requirements
- Data-driven mindset with ability to turn insights into action and drive measurable outcomes
- Demonstrates creative thinking, resilience and strong business judgement
- Full alignment with Indigo values as reflected in the Guiding Principles statements
- A passion for Indigo's mission
Application Process
Please submit your resume in a Word document and let us know why you are the right fit for this role.
Career Contacts is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment.
We look forward to hearing from you!
Your privacy and confidentiality are of utmost important to us; all applications to Career Contacts are kept confidential. We will not share your personal or professional information with anyone without your prior expressed approval. While we will only be considering qualified applicants for this position, we encourage you to visit our Job Board at www.careercontacts.ca for opportunities that fit your profile.
Pay: $130,000.00-$170,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (required)
Experience:
- Total Rewards: 8 years (required)
- Corporate retail: 3 years (required)
Location:
Work Location: Hybrid remote in Toronto, ON (Toronto District)
