Reporting to the Director – IT Business Solutions, the Manager, Digital Products provides strategic leadership, governance, lifecycle management, and delivery oversight for the FICO portfolio of digital products, services, and applications. Working closely with Product Owners and business stakeholders, you will define product vision, roadmaps, priorities, and desired business outcomes, ensuring solutions deliver measurable value and align with organizational goals.
Leading a team of product and delivery professionals, you will drive the evolution of business capabilities and supporting applications, balancing innovation, operational excellence, risk management, and long-term sustainability.
You will partner with business stakeholders to identify opportunities, understand challenges, and continuously enhance the products within your portfolio to meet evolving business needs. In doing so, you will develop business cases and provide resources, cost, timeline, and impact assessments to support informed decision-making and prioritization of product investments and enhancements.
Using an agile and value-driven approach, you will lead the planning and allocation of cross-functional resources to deliver product priorities while balancing business demand, operational stability, innovation, and technical debt.
Working collaboratively with business and technology partners, you will identify and address product performance gaps, customer needs, and strategic opportunities. You will also ensure products and services align with enterprise architecture, technology standards, security requirements, and compliance obligations.
You will monitor and report on product performance, customer satisfaction, and delivery outcomes, measuring success against established roadmaps, objectives, and strategic goals. This includes managing product-related budgets, assessing value realization, and providing recommendations to support investment and portfolio decisions.
In addition, you will contribute to annual FICO portfolio planning activities, aligning product strategies with business priorities and technology roadmaps. You will evaluate team and product performance through key measures such as business value delivered, roadmap achievement, customer feedback, operational reliability, and service outcomes.
As required, you may also lead capital initiatives and major projects that have a significant impact on the products, services, and business capabilities within your portfolio.
You will demonstrate leadership behaviours that foster a diverse, inclusive, and respectful workplace and service environment, free from discrimination and harassment. You will support accommodation and accessibility requirements in accordance with the Ontario Human Rights Code (OHRC), the Accessibility for Ontarians with Disabilities Act (AODA), and TTC policies.
You will also participate in the TTC Customer Service Ambassador Program.
