Job Description Gameday Men’s Health is expanding! With our Aurora location successfully running since February 2025, we are launching a brand-new clinic in Richmond Hill, ON. To support our executive leadership team and ensure seamless operations across our locations, we are seeking a highly organized, professional, and hospitality-minded Executive Assistant & Front Desk Lead.
Gameday Men’s Health is committed to revolutionizing men’s health and wellness through tailored medical care and advanced treatment solutions. We specialize in addressing key aspects of men’s health, including hormonal health, sexual wellness, and preventative care, empowering men to take control of their health. By offering education and top-tier healthcare in a fast, convenient, and modern clinical setting, we redefine the healthcare experience for men.
Job Overview In this dual-focus role, you will be instrumental in supporting the executive team while actively running the clinic’s front desk operations to deliver an exceptional patient experience. Acting as the first point of contact for individuals seeking care, you will set the tone with your ability to connect, multitask efficiently, and foster a welcoming, premium environment. If you thrive in a dynamic, fast-paced medical spa or healthcare environment and want to advance your career with an innovative organization, this is your opportunity.
Key Responsibilities
1. Front Desk & Client Relations Management:
- Greet patients warmly upon arrival, offer beverages, and maintain a welcoming, professional, and premium environment in the waiting area.
- Serve as the primary point of contact for administrative communications via phone, text, and email, ensuring accurate and efficient appointment handling.
- Manage the check-in and check-out procedures, assist patients with intake forms, and communicate effectively with clinical staff to ensure smooth patient flow.
- Process patient payments, handle point-of-sale transactions, and maintain absolute cleanliness and organization of the front desk reception area.
2. Appointment & Schedule Optimization:
- Schedule, confirm, and follow up on patient appointments for premium services, including hormone evaluations, erectile dysfunction consultations, lab work, and other longevity treatments using the clinic's EMR system.
3. Executive & Administrative Support:
- Provide high-level administrative assistance to clinic leadership, including general office tasks, patient record management, digital data entry, and executive calendar tracking.
- Maintain accurate and highly confidential electronic medical records (EMR) in strict compliance with healthcare privacy regulations.
4. Sales & Marketing Support:
- Engage with current and past patients to inform them of new clinic offers, promotions, and memberships to drive clinic growth and retention.
- Assist with light marketing, social media platform engagement, and public relations as directed by leadership.
Skills & Qualifications:
- Exceptional Communication Skills: Strong spoken and written English communication abilities with a professional, upbeat, empathetic, and polished tone in person, over the phone, and via text/email.
- Customer Service Excellence: Commitment to creating a welcoming and respectful environment with a hospitality mindset, paired with the ability to manage highly sensitive health conversations with total discretion and compassion.
- Organizational Mastery: Highly organized, detail-oriented, and uniquely capable of managing multiple executive schedules, front desk tasks, and administrative priorities simultaneously.
- Sales and Relationship Management Mindset: Enthusiastic about sharing services and promotions to help foster long-term patient loyalty and brand growth.
- Technical Literacy: Comfortable using computers, learning medical scheduling software/EMR systems, and managing basic office tech.
- Core Assets: Previous experience in a medical clinic, medical spa, or high-end customer-facing role is highly preferred. A strong personal interest in health, wellness, or fitness aligns perfectly with the clinic's mission.
Compensation & Premier Benefits:
- Base Salary: $22.00-$30.00 per hour (commensurate with administrative and clinic experience).
- Additional Compensation: Eligible for performance-based bonus and commission programs as you achieve Key Performance Indicators (KPIs).
- Work-Life Balance: Please note: This role requires flexible daytime scheduling, including mandatory Saturday day shifts to accommodate our professional client base.
Company Information Gameday is North America's premier innovative men's health center specializing in testosterone replacement therapy, erectile dysfunction, weight management, and PRP treatments. Learn more about our culture and mission at:
https://gamedaymenshealth.ca/
Pay: $22.00-$30.00 per hour
Benefits:
Work Location: In person
