Floor Supervisor
Slabtown Armoury | Aurora, ON
Lead the floor. Inspire the team. Deliver exceptional hospitality.
At Slabtown Armoury, we believe outstanding hospitality begins with exceptional leadership. We're looking for an experienced Floor Supervisor who thrives in a fast-paced restaurant environment and leads with confidence, professionalism and a genuine passion for guest service.
As a Floor Supervisor, you'll be responsible for ensuring every service runs smoothly—from opening the restaurant to the final guest departure. You'll coach and support our front-of-house team, maintain high service standards and create memorable dining experiences for every guest who walks through our doors.
If you're someone who naturally leads by example, enjoys mentoring others and takes pride in creating an organized, energetic and positive work environment, we'd love to hear from you.
What You'll Be Doing
As a Floor Supervisor, you'll oversee the daily front-of-house operations while acting as a leader, coach and problem solver for the team.
Your responsibilities will include:
- Leading and motivating the front-of-house team throughout each service
- Supervising servers, bartenders, hosts, support staff and food runners to ensure seamless operations
- Setting the tone for exceptional hospitality by delivering warm, attentive and professional guest experiences
- Conducting pre-shift meetings to communicate daily features, reservations, VIP guests and service expectations
- Managing table flow, reservation, and waitlists in collaboration with the host team
- Supporting the team during busy service periods by assisting wherever needed
- Handling guest concerns professionally and resolving issues quickly to ensure guest satisfaction
- Monitoring food and beverage quality before it reaches guests
- Working closely with the culinary team to ensure efficient communication and service execution
- Assisting with staff training and performance development
- Monitoring labour, service efficiency and staffing levels throughout each shift
- Completing opening, closing and shift management responsibilities
- Maintaining restaurant cleanliness, organization and presentation standards
- Ensuring compliance with health, safety, sanitation and liquor service regulations
- Managing cash handling procedures, POS transactions and end-of-day reconciliation
- Leading by example while fostering a positive, respectful and team-oriented culture
What We're Looking For
The ideal candidate is a confident leader who enjoys developing people and creating memorable guest experiences.
You are:
- Passionate about hospitality and guest satisfaction
- Calm, organized and solutions-focused under pressure
- An excellent communicator with strong leadership skills
- Professional, approachable and dependable
- Comfortable making decisions in a fast-paced environment
- Detail-oriented with strong organizational and time management skills
- A team player who isn't afraid to jump in wherever needed
Qualifications
- Previous supervisory or leadership experience in a full-service restaurant is required
- Hospitality management experience is considered a strong asset
- Excellent knowledge of food, beverage, wine, beer and service standards
- Strong understanding of food safety, sanitation and Smart Serve regulations
- Experience coaching, training and developing front-of-house staff
- Proven ability to manage multiple priorities while maintaining exceptional service standards
- Outstanding guest service and conflict resolution skills
- Experience with labour management and daily restaurant operations
- Comfortable using Silverware POS, Clover and Open Table
Technical Skills
Candidates should be comfortable using:
- Silverware POS
- OpenTable reservation platform
- Microsoft Office Suite (Outlook, Word, Excel)
- Google Workspace (Gmail, Calendar, Docs, Drive)
- General computer and administrative software
Why Join Slabtown Armoury?
- Join one of Aurora's fastest-growing hospitality destinations
- Be part of a passionate leadership team
- Opportunities for advancement and professional development
- Staff dining discounts
- Complimentary on-site parking
- A collaborative, supportive and energetic workplace
- The opportunity to help shape the culture and guest experience of an exciting restaurant
Job Details
Position: Full-Time (Permanent)
Compensation: $23.00–$30.00 per hour (based on experience)
Schedule:
- Day, evening, weekend and holiday availability required
Benefits
- Discounted or complimentary staff meals
- On-site parking
- Opportunities for growth and career advancement
Work Location: In Person – Aurora, Ontario
Ready to lead an exceptional team?
If you're an experienced hospitality professional who leads by example and takes pride in delivering outstanding guest experiences, we'd love to hear from you.
Submit your resume along with a brief introduction telling us why you'd be a great fit for the Slabtown Armoury leadership team.
Pay: $23.00-$30.00 per hour
Benefits:
- Discounted or free food
- On-site parking
Experience:
- Hospitality: 5 years (required)
Work Location: In person
