Most GMs manage an operation. This one leads an experience.
You'll be running foodservice, retail, and catering across a world-class workplace — the kind of environment where the bar is high, the pace is fast, and the details genuinely matter. Your client isn't just satisfied. They're impressed. Your team isn't just managed.
They're growing.
This is a role for someone who thinks like an owner, leads with heart, and never confuses being busy with making an impact.
What you'll do
Run a tight operation
· Own day-to-day performance across foodservice, retail, and catering
· Keep standards high — quality, service, safety, and consistency, everywhere, always
· Manage budgets, labour, and weekly financial performance with confidence
· Stay hands-on. The best GMs never lose the floor.
Be the client's most trusted partner
· Own the relationship — be responsive, be proactive, and follow through every time
· Anticipate what clients need before they have to ask
· Create experiences people remember — for all the right reasons
Lead people, not just shifts
· Coach and develop your managers and frontline team
· Build a culture where accountability and respect aren't buzzwords — they're the standard
· Spot potential and help people grow into it
· Make sure your team feels supported, heard, and motivated to bring their best
Own the big moments
· Lead catering and large-scale events with confidence and calm
· Support menu planning, merchandising, and branded concepts
· Solve problems quickly — and quietly — when challenges arise
· Always be looking for ways to make the experience better
Keep the business strong
· Maintain compliance across food safety, health & safety, and environmental standards
· Manage labour and food costs without letting quality slip
· Use data and operational insights to make smarter decisions, faster
What matters most
You lead with confidence and empathy — and know those two things aren't opposites. You balance people, operations, and client expectations without dropping any of them. You communicate clearly, stay calm when things get complicated, and build the kind of relationships that make people want to work with you.
You think like an owner. You act like a leader. And you care about the experience as much as the execution.
What you bring
· 5+ years of leadership experience in hospitality, foodservice, or retail operations
· Multi-unit management experience in a branded environment
· Strong financial and operational chops — you know your P&L
· Catering and large-event experience
· A track record of leading diverse, high-performing teams in fast-paced environments
· Confidence navigating labour relations and operational challenges
· Communication and relationship-building skills that actually move things forward
What's in it for you
· Benefits, RRSP contributions, and incentive opportunities
· Real growth and development within a global organization
· A people-first culture — the kind that actually means it
· The chance to lead something that matters every single day
Job Types: Full-time, Permanent
Pay: $75,000.00-$80,000.00 per hour
Benefits:
- Dental care
- Extended health care
- Paid time off
Work Location: In person
