Columbus Guest service representative/reservations agent Jobs – 1 Openings This Week

Guest Service Representative
Motel 6 Whitby —Whitby, ON
- $17.80–$18.00 an hour
- Part-time
- Customer service
- Hotel
- Organizational skills
- Paid time off
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Guest Service Representative
Motel 6 Whitby —Whitby, ON
The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere.
$17.80–$18.00 an hour
Quick apply
Guest Service Agent
Comfort Inn —Orillia, ON
Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.
Quick apply

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Guest Service Representative

Motel 6 Whitby
Whitby, ON

Quick apply

Job details

Part-time

Benefits

Paid time off
On-site parking

Skills

Hotel and accommodations experience
Multilingual
Customer service
Complaint handling
Client services
Customer service orientation
Organizational skills
Front desk
Multi-line phone systems
Guest services
Phone etiquette
Guest issue resolution
Communication skills

Full job description

Job Summary
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. As a Guest Service Agent, you will play a crucial role in enhancing the guest experience through effective problem-solving and personalized service.

Responsibilities

Welcome guests upon arrival and assist with check-in and check-out procedures.
Provide information about hotel services, local attractions, and amenities.
Handle guest inquiries and resolve complaints in a timely and professional manner.
Maintain accurate records of guest accounts and transactions using hotel management software.
Answer phone calls promptly, demonstrating excellent phone etiquette while addressing guest needs.
Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Process reservations and manage room assignments efficiently.
Uphold the hotel's standards of cleanliness, safety, and hospitality at all times.

Skills

Strong customer service skills with a focus on guest satisfaction.
Experience in hotel operations or front desk management is preferred.
Proficient in phone systems and handling multi-line calls effectively.
Bilingual or multilingual abilities are highly desirable to accommodate diverse guests.
Excellent communication skills, both verbal and written.
Ability to work well under pressure in a fast-paced environment.
Strong organizational skills with attention to detail.
A friendly demeanor with a genuine passion for hospitality.

Job Type: Part-time

Pay: $17.80-$18.00 per hour

Benefits:

On-site parking
Paid time off

Flexible language requirement:

French not required

Experience:

Customer service: 1 year (preferred)

Work Location: In person

Quick apply

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