Job Summary
We are seeking a professional, fast, organized, and detail-oriented Front Desk / Administrative Assistant to support our legal team and daily office operations. This role involves client communication, front desk support, administrative tasks, CRM updates, document organization, appointment scheduling, drafting, and general office coordination.
The ideal candidate must be bilingual in Farsi and English, have strong customer service experience, be comfortable using CRM systems, especially Monday.com, and be able to multitask in a fast-paced legal environment. This position is suitable for someone who is professional, reliable, quick to learn, and able to handle client inquiries and administrative tasks with accuracy, confidentiality, and efficiency.
Duties
- Manage front desk responsibilities, including greeting clients and visitors in a professional and friendly manner
- Answer phone calls, emails, WhatsApp messages, and general inquiries in both Farsi and English
- Provide excellent customer service to clients by phone, email, WhatsApp, and in person
- Schedule appointments, manage calendars, and coordinate meetings for the legal team
- Collect basic client information and direct inquiries to the appropriate team member
- Enter, update, and maintain client information in CRM systems, especially Monday.com
- Maintain accurate client records, internal notes, and follow-up updates
- Prepare, scan, upload, organize, and file documents in electronic and paper-based systems
- Follow up with clients regarding missing information, documents, payments, or next steps
- Draft, proofread, and prepare emails, client messages, basic correspondence, and administrative documents
- Support lawyers, paralegals, and case workers with administrative and clerical tasks
- Assist with invoices, receipts, payment confirmations, and basic client account support as needed
- Handle multiple tasks and priorities quickly while maintaining accuracy and professionalism
- Maintain confidentiality of client information and handle sensitive matters with discretion
- Keep the reception area and office space organized, clean, and professional
- Follow internal procedures, checklists, and workflow instructions accurately
- Perform other administrative duties as required
Skills
- Bilingual communication skills in Farsi and English are required
- Customer service experience is required
- Experience using CRM systems is required; Monday.com experience is a strong asset
- Previous experience as a front desk assistant, receptionist, administrative assistant, client intake assistant, or customer service representative is preferred
- Experience in a law firm, immigration office, or professional services environment is an asset
- Proficiency in Microsoft Office Suite, Google Workspace, email platforms, and online forms
- Strong computer skills with experience in data entry, document management, and file organization
- Ability to work quickly and efficiently while maintaining accuracy
- Strong multitasking skills and ability to handle multiple priorities in a fast-paced office environment
- Good drafting skills, including preparing emails, client messages, basic correspondence, and administrative documents
- Excellent organizational skills with the ability to manage deadlines and follow-ups
- Professional phone etiquette and confidence handling client inquiries
- Strong attention to detail and ability to maintain accurate records
- Good typing, proofreading, and written communication skills
- Ability to work independently and as part of a team
- Ability to follow instructions, procedures, and deadlines carefully
- Professional, punctual, reliable, and willing to learn
- Ability to handle confidential information discreetly and responsibly
This role requires a proactive, fast, and professional individual who can provide excellent front desk and administrative support while maintaining a high standard of client service, accuracy, drafting quality, and confidentiality within a legal office environment.
Pay: $17.60-$22.00 per hour
Work Location: In person
