You Are an Account Supervisor (Pharma).
Location: Toronto or Halifax, Hybrid.
You effectively manage the day-to-day of multiple projects across varying scale and scope, ensuring all work delivers on the brief and aligns with clients' marketing, communications, and broader business strategy.
You bring a solutions-based approach to problem solving, continuously identifying opportunities to strengthen support, communication, quality, and the overall to its pharmaceutical clients. While core accountability for financial growth sits with senior peers, Account Supervisors actively contribute to the year-over-year health of their accounts.
As a key contributor to the client relationship, the Account Supervisor applies sound business knowledge, solid judgment, and industry expertise to meet and exceed client expectations. They are a champion of strong strategic and creative work — confident in their ability to evaluate deliverables, provide meaningful feedback, and fully understand the challenges clients are looking to solve.
What Are Your Responsibilities?
- Manage a portfolio of client relationships with a clear understanding of your role in account profitability
- Identify new revenue opportunities, primarily through upselling, and begin to cross-sell agency capabilities with manager support
- Build meaningful relationships with junior and mid-level client contacts (brand and product managers) while earning the confidence and respect of senior marketers
- Respond to — and anticipate — client needs, excelling at meeting them
- Think beyond the brief: ask questions to fully understand the business need and consider whether alternative solutions may better serve the client
- Maintain a "big picture" view across accounts, understanding the interdependencies of various initiatives even on projects you're not directly working on
- Ensure SOWs are well understood and — in partnership with your PM — manage multiple projects on time and on or under budget
- Stay current on industry and vertical trends so that clients view you as a strategic partner
- Lead meaningful knowledge transfer to the PM and delivery team at the start of each project
- Serve as your direct client contact's primary point of contact at the agency, leading client conversations and acting as a strategic partner
- Work closely with your PM partner, ensuring they have the information needed to effectively support project execution — including requirements gathering, strategic direction, and client expectation management
- Review project deliverables across all stages of the project lifecycle to ensure client requirements are met and approvals are received; this includes reviewing copy and layout at key milestones and supporting external governance and compliance (e.g., ASC, PAAB)
- Facilitate the requirements analysis phase and prepare the Requirements Analysis document
- Take ownership of the quality of all client-facing deliverables, applying a "client lens" when reviewing work against the brief and client feedback — and respectfully pushing back internally when a deliverable falls short
What Type of Qualities and Qualifications Should I Have?
Must Haves:
- 6+ years of experience in an account executive or similar role
- Experience in pharmaceutical marketing with familiarity with Health Canada regulations, the PAAB code, and the medical/legal/regulatory review process (e.g., Veeva)
- Strong written and verbal communication skills across email, Teams, and other channels
- Diploma or degree in marketing, communications, or advertising (an asset, not a requirement)
Nice to Have:
Experience in pharmaceutical marketing, including working knowledge of Health Canada regulations, the PAAB code, and medical/legal/regulatory review processes (e.g., Veeva)
Salary
The Canada base salary range for this position is $75,000- $85,000. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location.
AI Use
We may use artificial intelligence (AI) tools to support our hiring process. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Our goal is to offer a role you love within a workplace you’re proud to contribute to each day. To learn more about who we are, visit our careers page. (https://thechangemakers.com/careers/)
About ChangeMakers
Transforming missions and markets.
We’re a strategy and communications firm built for what’s next. Whether navigating vision, growth, reputation, or urgent change, we help organizations see what others can’t, so they can lead boldly and thrive.
An equitable employer
ChangeMakers is committed to advancing equity, diversity, and inclusion in all its forms—a commitment that enriches our company culture, the ideas we generate, and the quality of service we provide our clients. We strongly encourage applications from Indigenous communities, racialized communities, women, persons with disabilities, LGBTQ2S+ people, and other historically marginalized groups.
If you require accommodation during the recruitment process, we will work with you to meet your needs in accordance with human rights and accessibility legislation.
At ChangeMakers, we understand that the ideal candidate may not meet every single requirement listed above. If you have relevant experience and a strong interest in the role, we encourage you to submit your application. We welcome creative thinkers and people who bring diverse lived experiences to our team.
