Emergency Assistance Case Manager (RN / Paramedic / MD)
Travel Medical Insurance | 24/7 Operations | Full-Time
*Status: Existing Vacancy
When Canadians experience a medical emergency abroad, they need more than insurance — they need calm, capable professionals guiding their care.
We are seeking a clinically trained RN, Paramedic/EMS professional, or Medical Doctor (foreign-trained welcome) to manage medically complex hospitalized cases for travellers outside of Canada. This role blends clinical judgment, case management, and compassionate communication in a fast-paced international assistance environment.
This is a non-bedside role where your medical expertise directly impacts patient safety, recovery, and safe return home.
What You Will Do
· Manage complex admitted and high-acuity international medical cases
· Review and interpret medical records, diagnostics, and treatment plans
· Communicate directly with treating physicians and hospital teams worldwide
· Monitor medical progress and assess readiness for repatriation to Canada
· Coordinate air ambulance, medical escort, or commercial repatriation when appropriate
· Ensure care and services remain aligned with purchased policy benefits and limitations
· Apply sound clinical judgment to evaluate medical necessity and length of stay
· Provide clear, compassionate communication to clients and their families during stressful situations
· Maintain detailed, defensible documentation
What We’re Looking For
· Clinical training as an RN, Paramedic/EMS professional, or MD
· Foreign-trained medical professionals encouraged to apply
· Fluency in English (spoken and written) is required due to the clinical documentation and international communication responsibilities of the role
· Strong understanding of acute care and hospital workflows
· Ability to confidently interpret complex medical documentation
· Calm, decisive, persuasive and empathetic communication style
· Highly organized with strong critical thinking skills
· Ability to manage multiple active cases in a dynamic environment
Assets
· Experience in a call centre, insurance or healthcare environment
· 2nd language (French/Spanish)
*Schedule Requirement
We are a 24/7 operation. Availability for rotating shifts, including days, evenings, weekends, and statutory holidays, is a condition of employment.
Overnight shifts may be introduced as operational needs evolve and may become part of the rotation schedule at a later stage of employment.
*Compensation & Benefits
Salary range: $60 000.00 to $80 000.00 per year.
Comprehensive benefits package available
*Recruitment Process Disclosure
We do not use artificial intelligence to screen, assess, or select applicants for this position.
Why Join Us?
Meaningful, mission-driven work supporting Canadians during medical emergencies abroad
A structured transition from bedside care into a specialized insurance and assistance role
Supportive team environment
Competitive compensation and benefits
Opportunity for long-term professional growth
If you are a clinically trained professional who combines strong medical judgment with compassion and clear communication, we would welcome your application.
*We are committed to providing accommodations for applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
Pay: $60,000.00-$80,000.00 per year
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- RRSP match
Work Location: In person
