About the Role
We are looking for a Warehouse Manager at our Ottawa office to lead and oversee all warehouse and delivery support functions. This role is responsible for driving operational performance, ensuring service levels are met, and managing team execution within a fast-paced logistics environment.
Key Responsibilities
- Lead end-to-end warehouse operations, including receiving, sorting, staging, and dispatch of shipments to ensure timely and accurate execution of daily workflows
- Coordinate routing, scheduling, and overall driver performance to support on-time deliveries and efficient last-mile operations
- Manage high-volume parcel and freight operations with strict service-level deadlines
- Ensure inbound freight is received, scanned, sorted, staged, and dispatched within operational cut-off times
- Drive dock productivity, sort efficiency, scan compliance, and shipment accuracy
- Maintain operational flow during peak periods and fluctuating daily volumes
- Establish, maintain, and enforce operational standards and procedures to ensure consistency, efficiency, and accountability across all shifts
- Maintain inventory accuracy through oversight of tracking processes, cycle counts, and resolution of discrepancies
- Lead, develop, and manage warehouse staff, including recruitment, onboarding, training, performance management, and compliance with company policies
- Oversee freight receiving controls, shipment verification, and discrepancy resolution
- Ensure proper chain-of-custody and scanning procedures are followed
- Manage freight claims, shortages, damages, and exception reporting
- Implement dock controls to minimize shipment loss and misroutes
- Monitor and report on key operational performance metrics, including service levels, labour hours, delivery performance, and cost efficiency
- Investigate and resolve issues related to lost, delayed, or damaged shipments, implementing corrective and preventive actions as required
- Manage escalated operational and customer-related issues, ensuring timely resolution and appropriate follow-up actions
- Ensure compliance with all health and safety standards, including incident reporting, investigations, and corrective action implementation
- Develop, improve, and maintain warehouse systems and workflows, including inventory management processes, operational documentation, and workflow optimization
- Collaborate with internal teams to improve operational efficiency, reduce costs, and enhance overall service delivery
- Manage labour planning and scheduling to align staffing with operational demand
- Monitor overtime, productivity, and labour efficiency metrics
- Support hiring and workforce planning during peak operational periods
- Drive continuous improvement initiatives aimed at optimizing warehouse performance, productivity, and service quality.
What We’re Looking For
- 5–10 years logistics/warehouse experience
- 3–5 years leadership experience
- Experience in parcel, courier, LTL, or cross-dock operations strongly preferred
- Experience managing high shipment volumes
- Experience implementing WMS/process improvements
Work Environment
- Warehouse-based role with active, hands-on operational involvement
- Fast-paced, high-volume logistics environment
- May require occasional evening or weekend support
Pay: To be discussed
Relocation - This role is based in Ottawa, ON. Candidates applying from Toronto must be willing to relocate to Ottawa.
Why you’ll love Swift Delivery Systems
A strong local Canadian company with over 40 years of helping companies grow and succeed in the Greater Ottawa region, we provide regional on-demand and dedicated transportation solutions, including, general freight services, managed transportation, courier, and warehousing. With a network of over 100 drivers, and a centrally located warehouse, we are one of Ottawa region’s leading and most trusted supply chain and last mile service provider. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity and customer service to complex logistics challenges.
We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading shippers and 3PL partners. Swift Delivery Systems is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered, and high performance is championed. A recognized thought leader and founded in 1980, Swift Delivery Systems works tirelessly to support our customers by delivering flexible and efficient fleet solutions.
Swift Delivery Systems is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know. We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.
Job Type: Full-time
Benefits:
- Casual dress
- Dental care
- On-site parking
- Paid time off
Application question(s):
- How many years of logistics/warehouse experience do you have?
- Are you within commuting distance to Ottawa or willing to relocate?
Work Location: In person
