Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.
Location: SteelesTech (3389 Steeles Ave E)
As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We continue to redefine what digital banking looks like by tackling new opportunities with curiosity, bold thinking, and the power of collaboration. Are you energized by data, problem solving, and building better client experiences? Do you want to help shape the future of Tangerine’s mortgage and lending business? If so, come join us and help redefine the Canadian banking landscape solving, and building better client experiences? Do you want to help shape the future of Tangerine’s mortgage and lending business? If so, come join us and help redefine the Canadian banking landscape!
What you will be doing
The Product Analyst, Secured Lending plays a key role in supporting Tangerine’s mortgage and secured lending product strategy. You will partner closely with the Senior Manager Mortgage Product & Pricing, cross functional teams, and frontline leadership to deliver insights, improve processes, and support initiatives that drive acquisition, client experience, and portfolio growth functional teams, and frontline leadership to deliver insights, improve processes, and support initiatives that drive acquisition, client experience, and portfolio growth.
Product Strategy & Insights
- Support the development and optimization of strategies to grow new mortgage acquisition and deepen existing client relationships.
- Gather, analyze, and interpret data related to application volumes, funnel performance, client behavior, and campaign results to inform product decisions.
- Identify trends, risks, and opportunities through data driven analysis and provide clear recommendations to leadership driven analysis and provide clear recommendations to leadership.
Journey & Process Optimization
- Map and analyze stages of the sales, fulfillment, and renewal journeys to uncover inefficiencies and propose improvements.
- Collaborate with frontline teams (e.g., MAMs, Renewals, Fulfillment) to understand operational realities and translate insights into solutions.
- Support digital and process enhancement initiatives focused on improving speed, quality, and client experience.
- Project & Initiative Support
- Assist in the planning, coordination, and execution of product initiatives, rate promotions, marketing campaigns, and regulatory projects.
- Prepare business cases, project documentation, and requirements to support broader product objectives.
- Work with Technology, Risk, Compliance, Marketing, and others to ensure alignment and successful delivery of product enhancements.
Reporting & Communication
- Build dashboards, presentations, and recurring reports to communicate results, insights, and opportunities to internal stakeholders.
- Contribute to leadership updates, monthly business reviews, and cross functional forums functional forums.
- Maintain strong documentation and tracking of ongoing work and initiatives.
Is this role right for you? You will thrive if you:
- Enjoy solving problems and breaking complexity down into clear, simple insights.
- Are curious, analytical, and comfortable working in a fast paced, evolving environment paced, evolving environment.
- Take initiative, ask great questions, and love connecting dots across teams.
- Bring a collaborative mindset and value working with partners across Marketing, Risk, Tech, and frontline teams.
Do you have the skills that will enable you to succeed? We’d love to work with you if you have:
Education & Experience
- University or College degree in Business, Finance, Data/Analytics, Economics, or related field.
- Experience in financial services is an asset - especially lending, mortgages, product management, or analytics.
- Exposure to client journey mapping, process design, or campaign analytics is beneficial.
Technical Skills
- Proficiency with Excel and PowerPoint.
- Experience with data visualization tools (Tableau, Power BI) or analytics tools (SQL, Python) is an asset.
- Strong documentation, presentation, and communication skills.
Attributes & Abilities
- Strong analytical and problem solving mindset with attention to detail solving mindset with attention to detail.
- Comfort working with diverse data sources and ambiguous information.
- Ability to manage multiple priorities and deliver high quality work quality work.
- Collaborative, curious, and eager to learn.
What’s in it for you?
- Be part of a diverse, high performing team that embraces innovation and continuous learning performing team that embraces innovation and continuous learning.
- Access to thousands of digital and in person learning opportunities person learning opportunities.
- Competitive benefits through Tangerine and Scotiabank’s programs, including pension and wellness resources.*
- A flexible work environment that encourages authenticity, creativity, and growth.
- Benefits apply to permanent employees.
Location(s): Canada : Ontario : Toronto
At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.
