Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.
At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.
Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.
What’s in it for you as an employee of QFG?
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Work-life balance in a hybrid environment with at least 3 days in office
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment
This job posting is for an existing vacancy
We’re looking for our next Senior Manager, Payments. Could It Be You?
Reporting to the Director, the Senior Manager, Payments is the primary custodian of Questbank’s money movement ecosystem. Your mission is to ensure that every transaction, whether via EFT, Interac, or future real-time rails, is executed with 100% reliability and speed. You will lead the transition from traditional clearing to AI-assisted payment operations, leveraging automation to manage exceptions and optimize settlement liquidity in real-time.
Need more details? Keep reading…
In this role, responsibilities include but are not limited to:
- Owning the operational relationship and daily execution for all Canadian payment rails, including Payments Canada (EFT), Interac e-Transfer, and Bill Payments.
- Leading the operational design and implementation for Canada’s upcoming Real-Time Rail, ensuring Questbank is positioned for instant, 24/7/365 payment capabilities.
- Overseeing the daily clearing and settlement processes, ensuring all financial obligations are met across networks with absolute precision.
- Managing the operational performance of payment processors and fintech partners (e.g., Visa, BRIM), ensuring strict adherence to commercial terms and service-level agreements (SLAs).
- Deploying AI-driven tools and agentic workflows to automate the investigation of payment failures and clearing discrepancies, significantly reducing manual "toil".
- Partnering with Risk and Data Science teams to integrate machine learning models into the payment flow to identify high-risk transactions before settlement.
- Utilizing process mining and automation (e.g., Power Automate) to identify bottlenecks in the payment lifecycle and re-engineer workflows for maximum "Straight-Through Processing" (STP)
- Ensuring all payment activities remain in strict compliance with FINTRAC, Payments Canada rules, and OSFI guidelines.
- Serving as the operational lead for payment-related system incidents, ensuring rapid recovery and transparent communication to the Product and Sales teams.
- Recruiting, developing, and leading a high-performing team of Payment Operations Specialists, fostering a culture of technical excellence and "radical candor"
So are YOU our next Senior Manager, Payments? You are if you…
- Have 7+ years of experience in Banking Operations, specifically focused on Canadian payment systems and clearing.
- Have 5+ years of people management experience
- Have a Bachelor’s degree in Finance, Economics, Engineering, or a related field.
- Have deep technical understanding of ISO 20022 messaging standards and the Canadian electronic clearing system.
- Have a proven track record of managing high-volume, mission-critical financial infrastructure.
- Have a AI-Forward Mindset: Demonstrated ability to identify and implement AI/ML use cases to improve operational efficiency and decisioning.
- Have analytical Rigor: Proficiency in SQL and data visualization tools (Power BI/Tableau) to monitor real-time payment health and performance.
- Have Crisis Management: Ability to maintain composure and lead teams through high-pressure system outages or network-level disruptions.
- Collaboration: Strong ability to bridge the gap between technical Engineering teams and client-facing Sales/Product stakeholders.
- MBA or relevant professional certifications (e.g., Accredited Payments Professional) is considered an asset.
Compensation Information:
- Base salary range: $140,000 - $160,000
- The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.
Sounds like you? Click below to apply!
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At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.
Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.
Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.
