Overview and Purpose of the Role
We are seeking both full-time and part-time Registration Booking Clerks to join our Clinical team. Reporting directly to the Manager, Clinical Operations, the Registration & Clinic Clerk provides front line administrative support ambulatory programs in the clinic setting. This role ensures timely, accurate patient registration, appointment coordination, and clerical support to facilitate smooth clinic operations and an excellent patient experience.
As the first point of contact for patients, the Clerk ensures a welcoming and professional environment while coordinating appointment logistics using the MEDITECH Maas electronic health record system. This role supports smooth clinic flow, accurate data entry, and effective communication between patients and clinical teams to enhance the overall patient experience.
Key Duties & Responsibilities:
- Provide front desk reception support including patient check in, check out, wayfinding, and responding to inquiries from patients, physicians, and staff professionally and promptly.
- Collaborate with clinical teams to support clinic flow, including managing waitlists, tracking patient arrival status, and communicating delays.
- Schedule appointments for medical, surgical clinics using Meditech MaaS EHR.
- Register patients upon arrival, verify health card information, and update demographics.
- Coordinate patient flow, in liaison with the Clinical team leader to ensure minimal wait times and efficient clinic operations.
- Collaborate with clinical and administrative staff to ensure accurate data entry and scheduling.
- Maintain confidentiality and comply with all privacy and health information regulations (e.g., PHIPA).
- Assist with the provision of and ordering of supplies in liaison with the Clinical team leader.
- Ensure accurate scanning and uploading patient documents into the Electronic Health record.
- Maintain and replenish clinic forms, requisitions and patient handouts as needed.
- Answer incoming calls and respond to patient inquiries and direct them to the appropriate personnel.
- Coordinate with clinical staff to support changes in provider schedules.
- Flag and communicate urgent issues to appropriate clinical or administrative team members.
- Ability to work in fast paced clinical environments with professionalism and attention to detail.
- Strong organizational, multitasking, and interpersonal communication skills.
- Perform additional duties and undertake special projects as assigned.
Corporate Responsibilities:
- Participate in all mandatory training requirements and work in compliance with the Occupational Health and Safety Act and Regulations, company Policies and Procedures, as well as established industry guidelines.
Education, Skills & Qualifications:
- Secondary School Diploma or equivalent
- 1 year recent relevant clerical Previous experience or familiarity with registration procedures would be an asset
- Certification or registration in a 1–2-year Ontario College Certificate or Diploma in: Medical Office Administration, Office Administration-Health Services or Medical office Practices (preferred)
- Experience with understanding and use of common medical terms and procedures (Medical terminology).
- Proficiency in EMR systems such as Meditech, OSCAR or Accuro an
- Working knowledge of and familiarity with registration and booking procedures
- Accurate typing 40 p.m.
- Excellent verbal and written communication skills with the ability to able to follow established templates and guidelines and can effectively communicate simple ideas in writing
- Organizational skills with ability to prioritize tasks and meet deadlines with minimal supervision and basic organizational skills to manage daily tasks and maintain an organized workspace and ability to meet deadlines • Superior interpersonal skills including the ability to work effectively in a team environment
- Demonstrated ability to make decisions involving ability to make decisions related to daily tasks within established guidelines and procedures
- Proven ability to work independently, works independently on assigned tasks under general supervision
- Ability to exercise significant discretion and sensitivity involving maintain confidentiality at all times
- Displays analytical and problem-solving skills involving guidance fro supervisors
- Ability to work effectively as part of a team and contribute to team goals
- Computer proficiency in MS Office (Word, Excel, Outlook), EMR’s, patient portal, OCEANS e-referral (preferred)
- Satisfactory passing of a criminal record check/vulnerable sector check
- Provide proof of Immunization and TB records
Join Our Team: Schroeder Ambulatory Centre is a non-profit medical facility dedicated to enhancing the quality of life for Ontarians through accessible, outpatient healthcare. The Centre will offer a comprehensive range of clinical, diagnostic, and surgical services in alignment with its mission to reduce pain, improve mobility, and streamline healthcare delivery.
In collaboration with hospital and academic partners, Schroeder Ambulatory Centre aims to strengthen public health capacity and drive innovation in care, ensuring a more efficient and compassionate healthcare experience for the community.
At Schroeder Ambulatory Centre, we are committed to fostering an inclusive and accessible recruitment experience for all candidates. If you require accommodations at any stage of the hiring process due to a disability or medical condition, please let us know. We will work with you to ensure your needs are met in a respectful and confidential manner.
We appreciate all applications; however, only those selected for an interview will be contacted.
This posting is for a current vacancy.
