Operations Coordinator (Service & Maintenance)
Hiring qualified candidates within the GTA only
Element Elevators Inc. – Toronto, ON
About Element Elevators Inc.:
Element Elevators Inc. is a leading independent elevator service provider in Toronto, specializing in maintenance, modernization, and repair. We are committed to delivering high-quality service, efficiency, and customer satisfaction. As we continue to grow, we are looking for a dedicated Operations Coordinator to support our Service & Maintenance departments by managing scheduling, client communications, and operational coordination.
This is an on-site, office-based position – remote work is not available for this role.
Position Overview:
As an Operations Coordinator, you will play a vital role in ensuring the efficient scheduling and coordination of major repairs, shutdowns, and maintenance requests within our Service & Maintenance divisions. You will work closely with technicians, supervisors, and clients, managing work orders through Praxedo, our service management platform.
This role requires at least 2 years of experience in the elevator industry, with a strong understanding of service scheduling, client coordination, and maintenance operations.
Key Responsibilities:
1. Scheduling & Coordination
- Schedule major repairs, upgrades, and shutdowns for the Service Department.
- Work with the Service Supervisor & Maintenance Supervisor to ensure field personnel are assigned effectively.
- Maintain an updated shutdown list for all planned maintenance and repairs.
- Ensure all necessary permits, approvals, and documentation are secured before scheduling work.
2. Client Communication & Support
- Act as the primary point of contact for clients regarding service requests, maintenance updates, and scheduling inquiries.
- Send shutdown notices to clients and coordinate necessary building approvals.
- Provide timely updates on repair statuses and maintenance schedules to customers.
3. Work Order & Software Management
- Utilize our dispatch software to manage and track service work orders, scheduling, and technician assignments.
- Ensure all service requests and maintenance tasks are entered and updated in Praxedo.
- Generate reports and analytics on service performance, response times, and completed work.
4. Documentation & Reporting
- Maintain a centralized log of maintenance requests, major repairs, and service schedules.
- Generate weekly/monthly reports on outstanding maintenance requests and service backlogs.
- Track technician availability, work order completion, and service KPIs.
5. Cross-Departmental Collaboration
- Work closely with the Office Manager to ensure invoicing and billing align with completed repairs.
- Communicate with the Accounting team regarding chargeable service calls and maintenance costs.
- Support procurement and ordering, relaying technician requests for materials and supplies.
Qualifications & Experience:
Required:
- Minimum 2 years of experience in the elevator industry (service, maintenance, or modernization sector).
- Experience working with Praxedo or similar service management software.
- Strong understanding of elevator service scheduling, client coordination, and maintenance operations.
- Excellent organizational skills with attention to detail.
- Strong written and verbal communication skills for client interactions.
- Ability to multi-task and prioritize work in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word, etc.).
Preferred:
- Prior experience as a service coordinator, dispatcher, or operations assistant in the elevator industry.
- Knowledge of TSSA regulations and elevator maintenance protocols.
- Familiarity with billing, invoicing, and service contract management.
Compensation & Benefits:
- Salary Range: $20-$25 per hour
- Comprehensive benefits package (health, dental, vision, life insurance, etc.).
- RRSP contribution matching
- Company-provided phone and work equipment.
- Opportunities for professional development and career growth.
Work Location & Schedule:
- On-site position at our Toronto office – remote work is NOT available.
- Monday to Friday, 8:00 AM – 5:00 PM (some flexibility may be required).
Job Types: Full-time, Permanent
Pay: $20.00-$25.00 per hour
Expected hours: 40.0 per week
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
Language:
- French (preferred)
- English (preferred)
- Hindi (preferred)
Work Location: In person
