Columbus Representative for beverage companies Jobs – 5 Openings This Week

Customer Service Manager
Flavorcan International —Toronto, ON
- $60,000–$80,000 a year
- Overtime
- Customer service
- ERP systems
- Microsoft Office
- Dental care
Quick apply
Territory Manager, Toronto Central
PMA Canada —Toronto, ON
- $60,000–$65,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
12d
Cashier - Full Time / Late Night Shifts - Durham Region
Mary Brown's Chicken and Taters —Oshawa, ON
- $17.60–$18.00 an hour
- Full-time
- Serving
- Customer service
- English
Quick apply
1d
Night Audit (Full-Time)
Courtyard & TownePlace Suites Toronto Northeast Markham —Markham, ON
- $21.38–$22.50 an hour
- Weekends as needed
- Customer service
- Writing skills
- Basic math
- Dental care
- Paid time off
Quick apply
4d
Bilingual Sales Development Representative (English/Spanish)
Accuenergy Canada Inc —Toronto, ON
- $52,000–$70,000 a year
- Full-time
- Bilingual
- CRM software
- Spanish
- Designated paid holidays
Quick apply
12d

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Customer Service Manager

Flavorcan International
Toronto, ON

Quick apply

Job details

Permanent | Full-time

Benefits

Casual dress
Extended health care
Dental care
On-site parking

Skills

Customer service
ERP systems
Microsoft Office
Analysis skills
Supervising experience
Bachelor's
Business
Supply Chain Management
Negotiation

Full job description

Job description

Work location: Scarborough, near Steeles Ave East and Markham Road, accessible by TTC

Hours of work: 37.5 hours per week (8AM-4:30PM, Monday to Friday, summer hours varies), with occasional overtime.

Benefits: Very good Medical and Dental Benefits after probation.

Flavorcan International Inc. (www.flavorcan.ca) is recognized as a leader in its industry, supplying high quality, custom designed flavors to many leading companies in the food, dairy, confection, baking, beverage, pharmaceutical, and health industries. Flavorcan International Inc. is a FSSC 22000:2010 certified company.

We are seeking a dynamic and experienced Customer Service Manager to lead our customer service team and ensure exceptional client satisfaction. The Customer Service Manager is responsible for leading the Customer Service department and ensuring the delivery of exceptional customer experience. This role oversees customer inquiries, sample requests, issue resolution, and departmental processes while acting as a key liaison between customers, Sales, Laboratory, Quality Assurance, and Management.

The Customer Service Manager drives operational excellence, develops team capabilities, improves customer satisfaction, and supports company growth through effective communication, process improvements.

Duties

Lead, mentor, and develop Customer Service Representatives to achieve departmental objectives and maintain high service standards.
Foster a positive, collaborative, and customer-focused culture throughout the organization
Manage daily customer service operations, ensuring timely responses to customer inquiries, sample requests, complaints, and service-related issues.
Establish departmental goals, KPIs, and performance standards aligned with company objectives.
Monitor customer service metrics and identify opportunities for continuous improvement.
Oversee the processing and tracking of customer sample requests, ensuring timely communication with customers and internal departments.
Act as the primary escalation point for complex customer concerns and provide effective resolutions.
Coordinate closely with Sales, Laboratory, Quality Assurance, Purchasing, and teams to ensure customer expectations are met.
Develop and implement customer service procedures, workflows, and best practices to improve efficiency and consistency.
Prepare and present departmental reports, customer service metrics, and improvement initiatives to senior management.
Participate in budgeting, workforce planning, recruitment, onboarding, and performance management of customer service staff.
Ensure compliance with company policies.

Qualifications

Diploma or bachelor's degree in business administration, Supply Chain, Operations Management, or related field.
5+ years of customer service experience, including 2+ years in a leadership or supervisory role.
Experience in manufacturing, food ingredients, food processing, flavors, or related industries preferred.
Strong leadership, coaching, and employee development skills.
Excellent communication, negotiation, and conflict-resolution abilities.
Advanced proficiency in Microsoft Office, ERP systems, and CRM platforms.
Strong analytical, organizational, and problem-solving skills.
Ability to manage multiple priorities and lead cross-functional initiatives in a fast-paced environment.

Key Performance Indicators (KPIs)

Customer Satisfaction Score (CSAT)
Response and Resolution Times
Customer Retention Rate
Sample Request Turnaround Time
Complaint Resolution Rate
Team Productivity and Accuracy
Employee Engagement and Retention
Process Improvement Outcomes

This role offers an exciting opportunity for a dedicated professional eager to make a significant impact on our company's success through outstanding leadership in customer service.

Pay: $60,000.00-$80,000.00 per year

Benefits:

Casual dress
Extended health care
On-site parking

Work Location: In person

Quick apply

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representative for beverage companies jobs in columbus

Customer Service Manager

Territory Manager, Toronto Central

Cashier - Full Time / Late Night Shifts - Durham Region

Night Audit (Full-Time)

Bilingual Sales Development Representative (English/Spanish)

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