At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.
Join us in helping diverse Canadians and newcomers achieve their full potential!
Achev’s latest Impact Report: www.Achev.ca
Coordinator, Language Assessor
Reports to: Manager, Language Assessment Services
The Coordinator, Language Assessor provides day-to-day leadership, operational coordination, and hands-on assessment support to Language Assessment staff across York, Simcoe, Durham Catchment Area. The role is responsible for supervising assessors, ensuring consistent and high-quality service delivery, supporting change initiatives, and administering language assessments to eligible adult clients.
Key Responsibilities
People Leadership & Supervision
- Coordinate appointment scheduling for in-person and online assessments across assigned sites
- Ensure smooth daily operations and a high standard of customer service for clients, partners, and colleagues
- Provide direct supervision, guidance, and ongoing support to assessment staff
- Foster a positive, inclusive, and engaged team culture aligned with the OneAchēv mindset
- Lead staff through operational changes, new tools, and evolving funder requirements using sound change-management practices
- Communicate site-specific issues, risks, and updates to the Manager in a timely and appropriate manner
- Deliver onboarding and ongoing training on CLARS/LAC procedures, policies, and protocols
- Liaise with Achēv Site Coordinators to ensure compliance with site-specific, organizational, and safety requirements
- Support employee goal setting, performance development, and the timely completion of performance reviews
- Facilitate regular team meetings and contribute site updates to all-staff forums
- Collaborate with other Coordinators to identify and implement staff engagement, motivation, and professional development initiatives
- Coordinate site coverage and staffing adjustments in collaboration with management and peer coordinators
- Proactively support assessors in addressing client and service-provider needs, escalating issues when required
- Identify operational issues, recommend improvements, and contribute to continuous service enhancement
- Prepare reports and documentation as requested
- Travel to other YSD sites as required
- Perform other duties as assigned
Language Assessment & Referral
- Administer language assessments to adult clients, including providing coverage during staff absences
- Complete placement and referral documentation using HARTS/CLARS databases
- Respond to inquiries from language training providers and community partners
- Ensure a consistent, warm, and welcoming experience for all clients
- Screen clients for eligibility and suitability for language programs
- Provide general information and orientation sessions to clients
- Maintain current knowledge of community partner services and referral pathways
- Participate in special projects and initiatives that promote language assessment and training programs
Qualifications:
Required Skills, Knowledge, and Experience
- Minimum two (2) years of experience supervising, leading, or coordinating staff teams
- Demonstrated people-leadership skills, including coaching, mentoring, and performance support
- Proven experience supporting teams through operational or organizational change
- Strong understanding of change-management principles and the ability to apply them in a frontline service environment
- Familiarity with CLARS Operational Guidelines and Language Assessment Centre protocols
- Ability to motivate and support staff in a collaborative, service-driven environment
- Strong intercultural competence and sensitivity to diverse client and staff populations
- Excellent organizational skills and attention to detail
- Strong consultation, interviewing, and problem-solving skills
- Excellent verbal and written English communication skills
- Proficiency in Microsoft Excel, Word, PowerPoint, SharePoint, Teams, and Outlook
- Experience providing language assessments (preferred)
- Working knowledge of HARTS (experienced user preferred)
- Knowledge of IRCC and MLITSD eligibility requirements for language programs
- Knowledge of language training pathways and community service providers
- Access to a reliable vehicle and a valid driver’s license; ability to travel regularly between multiple sites is mandatory
Education and Certification:
- Post-secondary education in a related field (e.g., communications, social work, education, language studies)
- Training or coursework in supervision, leadership, coaching, or management an asset
- Training on CLB-based in-person and online assessment tools (e.g., CLBPA, RWA, CLBPT, or funder-identified tools) an asset
- Continued employment in this role is contingent on successful training and certification on the required assessment tools
- TESL Ontario (TESL ON) certification an asset
Salary rate: $69,045.68
This is a current vacancy. Please note that use AI tools in our application screening process. All hiring decisions involve human review.
We’re looking to welcome people to our diverse, inclusive, and authentic workplace. We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to a selection process and work environment that is inclusive and barrier-free. So, if you’re excited about this role or another one, please apply on our website www.achev.ca
