Position Type: Full Time
Department: IT
Work Location: Markham
Work Arrangement: Hybrid
Work Hours: Monday to Friday - standard business hours
Travel Required: No
A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.
Come and join our team! But first, let us tell you why we love working here:
- We are 100% Canadian with locations across the country
- State-of-the-art facilities to provide high-quality products and services
- The opportunity to be a part of a winning, high-performing team
- Collaborative, engaging workplace culture – we are passionate about our people!
- Flexible working environment that promotes a healthy work-life balance
- Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
- High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
The Opportunity:
Reporting to the Director, Salesforce & MuleSoft Platforms, the Salesforce Administrator contributes to the configuration, support, and ongoing maintenance of the organization’s Salesforce ecosystem. This role focuses on Tier 1 production support, PSP setup, and system configuration aligned with business needs across Patient Support Programs (PSPs) and Clinic Solutions teams.
The Salesforce Administrator works closely with cross-functional teams—including business analysts, developers, MuleSoft teams, QA specialists, and operations teams—to deliver reliable solutions across the full patient journey.
A Day in the Life (What you will do here):
Platform Configuration & Support
- Configure and maintain Salesforce solutions using declarative tools such as Flows, validation rules, page layouts, record types, and custom metadata.
- Support the implementation of business requirements through scalable and maintainable configurations.
- Perform PSP setup and configuration activities to support program migrations and new launches.
- Ensure solutions comply with security and regulatory requirements (including healthcare data privacy where applicable).
Quality, Operations & Support
- Follow platform best practices including testing, documentation, and change management.
- Provide Tier 1 production support, including triaging, troubleshooting, and resolving user issues.
- Escalate complex issues to Tier 2/engineering teams as required.
- Contribute to platform reliability and system stability.
Enhancements & Continuous Improvement
- Participate in sprint activities such as backlog grooming, sprint planning, and retrospectives.
- Assist in identifying opportunities to improve usability, system efficiency, and operational workflows.
- Support ongoing enhancements and configuration updates to the Salesforce platform.
Integration & Data Management
- Collaborate with MuleSoft and integration teams to support data flow and ensure system alignment.
- Maintain data quality, integrity, and consistency across Salesforce and integrated systems.
- Follow best practices for secure data handling and governance.
Collaboration
- Work closely with administrators, analysts, and developers to deliver solutions.
- Participate in knowledge sharing and documentation practices.
- Communicate effectively with both technical and non-technical stakeholders.
- Other duties as assigned by your manager
What you need to ensure you are set up for success:
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience).
- 2+ years of hands-on Salesforce administration experience, including Flows, user management, security configuration, data management, and declarative automation.
- Experience supporting production environments, including incident management and user support.
- Experience working in a healthcare or pharmaceutical vertical is an asset
- Understanding of Salesforce platform architecture, data model, and security best practices.
- Experience working in an Agile environment.
- Exposure to DevOps tools (e.g., Copado, Gearset, Azure DevOps) is an asset.
- Salesforce certifications (e.g., Salesforce Certified Platform Administrator) are an asset.
- Strong problem-solving and communication skills.
What makes you a great fit for this team:
- Your commitment to providing a high level of service to your internal and external clients.
- You are highly adaptable with a track record of success during times of growth and organizational change.
- You have a proven track record of developing trust and influence at multiple levels.
- You demonstrate an impactful and candid communication style.
- You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.
Why join Sentrex?
We value our employees! Our permanent full-time employees are provided with a:
- Competitive Salary and generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- RRSP Matching Program
- The anticipated base salary hiring range for this role is 70K to 85K annually. The final base salary will be determined based on relevant experience, skills, and internal equity.
Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.
We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!
Accommodations can be made available upon request for those candidates taking part in the selection process.
Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.
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