Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.
At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.
Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.
What’s in it for you as an employee of QFG?
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Work-life balance in a hybrid environment with at least 3 days in office
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment
This job posting is for an existing vacancy.
We’re looking for our next Senior Fraud Risk Specialist. Could It Be You?
The Senior Fraud Risk Specialist is responsible for the dual mandate of validating the enterprise fraud control environment and executing the initial triage and analysis of potential internal fraud threats. This role ensures that all business entities operate within defined risk thresholds through consistent alert review, link analysis, and rigorous assurance testing of manual and automated controls.
Reporting to the Manager, Fraud Risk Management, this role acts as a SME in enterprise governance and proactive detection. The Senior Fraud Risk Specialist will be responsible for implementing and performing quality control checks on critical processes while simultaneously monitoring internal user activity for indicators of misconduct or collusion. A key focus of this role is developing new investigative alerts, interpreting complex financial and behavioral data, and maintaining the enterprise control inventory to safeguard institutional integrity.
Need more details? Keep reading…
In this role, responsibilities include but are not limited to:
Enterprise Governance & Control Assurance:
- Quality Control Testing: Performing regular quality control checks and assurance testing on manual and automated fraud processes to identify risks and error trends.
- Control Inventory Management: Supporting the team in maintaining a comprehensive inventory of enterprise-level fraud controls, ensuring they are updated at the point of any product or business line change.
- Audit & Regulatory Readiness: Assisting in overseeing a policy oversight framework, ensuring that all investigative playbooks and procedures align with established standards.
- Remediation Advisory: Advising management on significant control weaknesses or deficiencies identified during testing and providing recommendations for enhancement.
Insider Risk Triage & Detection
- Alert & Case Review: Performing daily monitoring of generated alerts regarding potential policy violations or suspicious activity, determining which require further escalation.
- Link & Behavioral Analysis: Synthesizing data with behavioral logs and user activity monitoring to uncover inconsistencies or patterns of concern.
- Logic Development: Identifying emerging fraud trends and collaborating with technical partners to define the logic for new investigative alerts and monitoring triggers.
- Cross-Functional "Fusion" Collaboration: Proactively engaging with partner teams such as HR, Payroll, IT, and Cybersecurity to understand operational workflows and build a holistic view of operational risks.
Data Analytics & Reporting
- Advanced Data Interpretation: Using SQL and Power BI to analyze large volumes of information, identifying anomalies that indicate potential fraud or control failures.
- KRI Support: Assisting in the development and tracking of Key Risk Indicators (KRIs) for senior leadership reporting.
- Investigative Documentation: Drafting clear, concise, and evidence-supported case summaries and investigative reports for review by leadership.
So are YOU our next Senior Fraud Risk Specialist? You are if you…
- Hold a Bachelor’s degree in Business, Criminology, Cybersecurity, Data Analytics, or a related field
- Have 3–5 years of experience in fraud operations, investigations, or risk management within a regulated (OSFI/CIRO) financial institution
- Have proven experience using SQL to identify anomalies and PowerBI for data visualization
- Possess a natural curiosity to investigate anomalies and understand the underlying context of user and system behavior
- Have the ability to digest and synthesize large volumes of information, such as financial data and system logs into a coherent, actionable narrative
- Have a meticulous approach to reviewing alerts and documenting case information to ensure accuracy and thoroughness
- Have strong written and verbal communication skills with the ability to present findings and recommendations clearly to leadership and stakeholders
- Demonstrate a proactive eagerness to learn the internal workflows and processes of various departments to support a collaborative "Fusion" environment
- Demonstrate a high degree of discretion and emotional intelligence required to handle sensitive internal investigations involving employees
- Have the ability to read, understand, and interpret complex financial records and transaction data
Additional kudos if you…
- Are a Certified Fraud Examiner (CFE) or Certified Financial Crime Specialist (CFCS)
- Are familiar with AI-related analytical tools
Compensation Information:
- Base salary range: $65,000 - $75,000
- The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.
Sounds like you? Click below to apply!
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At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.
Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.
Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.
