Enrolment Services Representative
COMPETITION NO. SS26-40
About Durham College:
Durham College (DC) is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the skills and knowledge they need to adapt to the ever-changing workforce.
A leader in innovative teaching and learning, Durham College offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, media, art and design.
Our modern campuses in Oshawa and Whitby offer 145 programs – including six bachelor’s degrees and 11 apprenticeship programs – to more than 11,000 full-time post-secondary and nearly 3,000 apprenticeship students. In addition, we have more than 16,000 student registrations in professional and part-time learning. More than 120,000 alumni represent the college, both locally and around the world.
DC has an estimated annual economic impact of more than $913 million on Durham Region and is proud to be an active and engaged member of the communities we serve by contributing resources and expertise to enhance social and economic well-being through partnerships, investments and collaboration.
Position Information:
Full-time Support Staff Position Opportunity (Temporary Employee Replacement (see Appendix D of collective agreement), September 2026 to March 2028
Payband: E; Starting Rate: $30.43; Four Year Rate: $35.11
Department: Office of the Registrar - Enrolment Services
Hours: 35 hours per week (1) one hour lunch; Mon – Fri (8:30 am – 4:30 pm)
Reporting To: Senior Manager, Enrolment and Client Services
Campus Location: Oshawa and Whitby campus
Vacancy Status: temporary vacancy
Duties and Responsibilities:
The incumbent serves as an Enrolment Service Representative (ESR’s) and the first point of contact to a variety of client groups through our service channels: in-person, phone, and email. The incumbent is a facilitator of student needs, examining and determining the correct course of action to be taken by the client.
The incumbent will be responsible for performing transactions such as answering inquiries, performing registrations, processing payments, updating student records, verifying student enrolment, grades and records; distributing documents requiring validation and accepting various forms and associated documents. Once paperwork is completed the ESR’s will scan and index documents for the BDMS permanent student record.
ESR’s may also assist the Office of the Registrar during non-peak periods with admissions or event mailings and a variety of other office work. These may include but are not limited to batch registrations, making outbound calls and taking inbound calls or other duties as assigned. The incumbent will be familiar with the service metrics of the various departments located in the SSB, properly utilize the Electronic Queue Management system (Qnomy) and take appropriate action to ensure that excellent customer service levels are maintained. The incumbent will facilitate student use of self-service applications as required. The incumbent will maintain current resources, including paper based (drop off and pick up) and web based, and track what resources are being used and requested.
Answering information inquiries and act as a facilitator of student needs by:
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Examining and determining student needs
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Providing student with an appropriate course of action and timelines
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Ensuring timely and accurate information is provided upon request and communicated in an efficient, professional and customer/student focused manner by phone, in person, email, or a combination of responses
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Administering and advising students regarding the application and interpretation of college policies
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General knowledge of the following areas: academics including post-secondary, academic upgrading and Continuing Education courses, Financial Aid and Awards, Records and Registration, Admission and Recruitment and Collections/AP, Diversity and Inclusion, and the International office
Providing Administrative Services by:
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Processing all documentation pertaining to registration, fee payments, course and program changes (within deadlines), withdrawals, refunds and loan distribution
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Performing registration transactions (i.e. verifications, account summaries, subject credit applications)
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Accepting application forms and associated documents (i.e. credit and debit)
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Verifying and updating student records (e.g. Return to full-time studies, semester or program transfer, add/drop outside of registration timelines)
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Appropriate referrals to other areas as needed (e.g. International Education, Student Accounts, Faculty Offices, Financial Aid, ASC or Wellness Centre)
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Providing information regarding courses/programs
Processing payments by:
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Applying all methods of payment to student accounts in an online or in person environment (i.e. credit, debit, certified cheque)
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Reconciling deposit to daily cashier report
Perform typical front line reception duties such as:
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Greeting clients, appropriately and professionally with customer service excellence in mind
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Directing or referring clients to services located in the SSB or Whitby, based on their needs
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Directing them to faculties, departments and services located in other Campus locations, as required
Act as a representative of the Office of the Registrar by:
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Participating at information or process-oriented meetings (i.e. Professional and Part Time Learning, academic schools, Student Affairs, student program or orientations)
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Communicating with faculty divisions and other service areas to improve interdepartmental lines of communication and understanding of business processes
Other duties as assigned:
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Events – participate or by assisting where needed during Convocation, Open House, etc.
- Project work or analysis requests (e.g. late fees, student accounts review etc.)
Qualifications:
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A minimum of a two-year diploma in Business Administration, Communications & Marketing, Social Services.
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A minimum of three years practical experience working in a high-volume customer service environment.
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Work experience within an education environment using a computerized student information system is preferred.
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Must be proficient in the use of Banner as well as MS Office Suite including Word and Excel.
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Able to work well under pressure, with constant interruptions in a busy and high-volume environment.
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Excellent customer service skills with a strong commitment to provide consistent high-quality service.
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Must be adaptable, flexible and possess innovative problem-solving skills.
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Strong organizational and time management skills in planning, executing and completing tasks
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Must be self-directed and motivated, with both excellent written and verbal communication skills.
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Must be able to work well both independently and as part of a team.
Please apply below by submitting your cover letter and resume to the online portal. Job Competition closes at 7:00 p.m. EST on August 7, 2026. Competition numberSS26-40.
Contact Us T:905.721.3073 [email protected]
C Wing, Second Floor - 2000 Simcoe St. N. Oshawa, ON
Durham College invites applications from all qualified individuals. Durham is committed to fostering workplace diversity, and, provides accommodations to applicants with disabilities throughout our hiring process. If you require this information in alternate format; require communication supports; an accommodation in applying for a posting and/or if you are selected for an interview, please contact our Human Resources (HR) department and an HR assistant will work with you to meet your needs.
We thank you for your interest in employment with Durham College however, only those candidates selected for an interview will be contacted.
Land Acknowledgement
Durham College is situated on the traditional lands of the First Peoples of the Mississaugas of Scugog Island First Nation. These lands are covered under the Williams Treaties and rest within the traditional territory of the Anishinaabeg. We offer our gratitude to the Indigenous Peoples who care for and, through the treaty process, share the lands on which we live, learn, teach and prosper today.
