Columbus Servicenow platform Jobs – 27 Openings This Week

Manager, End User Support Services
Mackenzie Health —Richmond Hill, ON
- $111,365–$142,116 a year
- Full-time
- Remote
- Computer Science
- PMP
- Engineering
ServiceNow ITOM SME
LTM —Markham, ON
- $100,000–$140,000 a year
- Computer Science
- Analysis skills
- Bachelor's
- Disability insurance
- Dental care
Quick apply
Administrator, Salesforce - Front Office
Atlantic Packaging Products Ltd —Toronto, ON
- $85,000–$100,000 a year
- Hybrid work
- Salesforce
- Maintenance
- Microsoft Office
- Wellness program
- Dental care
Quick apply
Facility Administrator
Raise —North York, ON
- Contract
- PMP
- Customer service
- Bachelor's
Quick apply
5d
ServiceNow Technical Architect
LTM —Markham, ON
- $120,000–$170,000 a year
- Research
- Communication skills
- Disability insurance
- Dental care
Quick apply
Security Analyst - Security & Governance Compliance
Staples —Richmond Hill, ON
- $73,900–$92,400 a year
- Weekends as needed
- Computer Science
- Microsoft Office
- Continuous improvement
- Dental care
ServiceNow Discovery Developer
Scotiabank —Toronto, ON
- Azure
- Software troubleshooting
- English
- Tuition reimbursement
Cybersecurity Asset Management Specialist
Siemens —Concord, ON
- $65,551–$85,717 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- English
- Profit sharing
RevOps Workflow Automation Manager
Sage —Toronto, ON
- Hybrid work
- CRM software
- Analysis skills
- APIs
- Wellness program
- Designated paid holidays
10d
Director, Technical Operations - Corporate Systems
Accommodations Plus International —Markham, ON
- $140,000–$160,000 a year
- Full-time
- Computer Science
- Customer service
- Maintenance
Quick apply
Director, Technical Operations - Infrastructure
Accommodations Plus International —Markham, ON
- $160,000–$180,000 a year
- Full-time
- Hospitality
- Computer Science
- Engineering
Quick apply
Senior Information Security Analyst
Scotiabank —Toronto, ON
- Microsoft Powerpoint
- Microsoft Word
- Spanish
- Tuition reimbursement
Senior Systems Administrator
GlassHouse Systems —Toronto, ON
- $90,000–$110,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Maintenance
- Dental care
- Vision care
Quick apply
Global Systems Operator
Scotiabank —Toronto, ON
- Weekends as needed
- Microsoft Word
- Spanish
- Computer Science
- Tuition reimbursement
Regional IT License Manager
Giesecke+Devrient —Markham, ON
- $95,000–$115,000 a year
- Full-time
- Azure
- Computer Science
- PMP
Solution Consultant - CCaaS, NICE CXone & Cognigy
Connex Telecommunications Inc. —Richmond Hill, ON
- Full-time
- Azure
- Salesforce
- High school diploma or GED
Quick apply
Application Developer
Adastra Corporation —Markham, ON
- Azure
- Software troubleshooting
- AWS
Senior Manager, Global Identity Enablement Operations
Scotiabank —Toronto, ON
- Spanish
- English
- Windows
IT Project Manager
Amphenol HSIO —Markham, ON
- $90,000–$120,000 a year
- Computer Science
- PMP
- English
- Designated paid holidays
- Disability insurance
Quick apply
Manager, DevOps and Release Management
Scotiabank —Scarborough, ON
- Computer Science
- Engineering
- Bachelor's
- Tuition reimbursement
Assistant Project Manager - IT
WELL Health Diagnostic Centres —Toronto, ON
- Computer Science
- PMP
- Analysis skills
- Dental care
- Paid time off
Quick apply
SAM Specialist - SAM Administration & Reporting
Scotiabank —Toronto, ON
- Tuition reimbursement
Senior Developer - Uipath
Scotiabank —Toronto, ON
- Computer Science
- Engineering
- Master's degree
- Tuition reimbursement

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ServiceNow ITOM SME
LTM —Markham, ON
Bachelors degree in Computer Science Information Technology or a related field. Our employment decisions are made without regard to race, color, creed, religion…
$100,000–$140,000 a year
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Sr. Director, Infrastructure Automation & Compliance
McKesson —Mississauga, ON
Define and execute a strategy toautomate audit evidence collection, control monitoring, and certification workflows. ServiceNow GRC or similar platforms.
$151,200–$201,600 a year
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Canada Controls —Mississauga, ON
Electrical or trade certification (309A, 442A) or HVAC certification (313A/313D, G2/G3). Bachelor's degree or equivalent experience with Information Technology/…
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Manager, End User Support Services

Mackenzie Health
Richmond Hill, ON

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Job details

Full-time

Skills

Facilitation
Statistics
Desktop support
ITIL Certification
Defect resolution root cause analysis
Computer Science
Operations management
Incident management
PMP
Supplier management experience
Coaching
Engineering
Workplace safety policies
Microsoft Exchange
Windows
Microsoft Office
Change management
Bachelor's
Continuous improvement
Computer hardware
Client services
Customer service orientation
Vendor relationship management
ServiceNow
Customer support
Team motivation
Communication skills
Client interaction
Teaching
Active Directory
Time management
Failure analysis
Mobile devices
Team building
VPN

Full job description

Job Description:

Reporting to the Director, Application and End-user Support, the Manager, End User Support Services will manage a team of Service Desk and System Support Analysts, responsible to provide Digital Health customer support services, to the organization. This experienced IT professional will be responsible for managing operational teams to support a two-site model with a focus on service quality and continued improvement.

The Manager, End User Support Services will manage day to day operations of the Service Desk and the organizational hardware environment to ensure laptops, PCs and devices are performing optimally, to ensure high levels of availability, and will be responsible for incident and request management processes through the enterprise ITSM platform ServiceNow. Furthermore, they will maintain a current problem management knowledge base to ensure timely resolution of issues including a thorough root cause analysis for all major incidents while ensuring that they are clearly identified and escalated to appropriate teams for resolution. Responsibilities will include developing and maintaining standard procedures to ensure compliance and increased productivity, and to support department operations to ensure quality and SLA objectives are achieved and maintained. The successful incumbent will also be responsible for developing, managing and delivering IT Master Service Level Agreements and developing, optimizing a ServiceDesk model to support the organization as required. Additional duties will include analyzing workload metrics, preparing operational reports and statistics, and vendor management.

Contribute to safe, quality care by:

Managing a workload effectively in a fast-paced environment.
Addressing and resolving issues in a productive, respectful manner.
Exercising sound professional judgment and using best practice guidelines.
Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

What must you have?

Bachelor’s degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
Minimum 5 – 7 years’ recent related career experience in a large, complex organization.
Minimum 2 – 3 years’ recent related career experience in management.
Experience with platforms such as:
- ServiceNow ITSM solution
- Active Directory
- Microsoft Exchange
- Office365
- Windows Operating Systems
- Microsoft Office
- VPN
- Enterprise antivirus
- Mobile Devices
- AV Equipment

What else do you bring?

Excellent organizational, interpersonal skills with exceptional verbal, written communication and conflict management skills with strong initiative to achieve high standards of service and performance.
Critical thinking and problem-solving skills that enable quick resolution of issues.
Leadership abilities including the abilities to teach, direct and motivate staff.
Professionalism, attention to detail and focused customer service ethic.
Ability to handle and prioritize multiple demands concurrently.
Exercises initiative and good judgment with ability to multi-task.
Demonstrated ability in interpersonal, communication, diplomacy, coaching, facilitation and team building skills at all levels of the healthcare environment.
Demonstrated expertise in IT applications.
Ability to translate clinical/non- clinical issue into IT solutions.
Demonstrated commitment to professional development.
Demonstrated ability to promote and manage change.
Ability to work independently and as a member of a team.
Time management and organizational abilities including demonstrated ability to problem solve, prioritize a varied workload and function in a changing and stressful work environment.
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

ITIL Certification an asset.
Project Management Professional (PMP) Designate is an asset.

You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

-: #MackenzieHealthCareers, #LI-JB2

Apply Now

Refine Your Search

servicenow platform jobs in columbus

Manager, End User Support Services

ServiceNow ITOM SME

Administrator, Salesforce - Front Office

Facility Administrator

ServiceNow Technical Architect

Security Analyst - Security & Governance Compliance

ServiceNow Discovery Developer

Cybersecurity Asset Management Specialist

RevOps Workflow Automation Manager

Director, Technical Operations - Corporate Systems

Director, Technical Operations - Infrastructure

Senior Information Security Analyst

Senior Systems Administrator

Global Systems Operator

Regional IT License Manager

Solution Consultant - CCaaS, NICE CXone & Cognigy

Application Developer

Senior Manager, Global Identity Enablement Operations

IT Project Manager

Manager, DevOps and Release Management

Assistant Project Manager - IT

SAM Specialist - SAM Administration & Reporting

Senior Developer - Uipath

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