MADISON COMMUNITY SERVICES
POSITION DESCRIPTION
POSITION TITLE : PART TIME ENGAGEMENT AND SUPPORT WORKER (1 YEAR CONTRACT) – PTH PROGRAM WEEKENDS – 4.00 PM TO 12.00 AM
REPORTS TO : PTH PROGRAM MANAGER
HOURLY PAY : $ 26.80
ABOUT MADISON:
Madison Community Services is a non-profit organization dedicated to promoting independence, health, recovery, and community integration for individuals living with mental health challenges. We achieve this through the delivery of client-centered, recovery-oriented case management, supportive housing, and a wide array of mental health and settlement services.
Madison is committed to achieving high standards of care that are evidence-based, client-centered, recovery-focused, and aligned with Accreditation Canada's standards. We are dedicated to continuously improving our quality of services through measurable outcomes and performance indicators.
One of Madison’s supportive housing programs is the Pathways to Home (PTH) Program. PTH is a 24/7 intensive on-site high support housing program for long-term users of the shelter system with complex mental health and addictions (MH&A) and/or developmental disabilities (DD) – who require high levels of support to address their mental, cognitive, physical health and other significant challenges.
POSITION SUMMARY:
Reporting to the PTH Program Manager, the Engagement and Support Workers provide residential support to clients. The Worker is responsible for providing recovery oriented support to clients in the following areas: promoting health and safety, meal preparation, and Activities of Daily Living.
While this position reports to the PTH Program Manager, direction and support may also be provided to this position by the Madison management team on matters pertaining to Residential Tenancy Act responsibilities, funding and financing or other related matters.
This position supports the organizational mission by facilitating client recovery and wellness through evidence-based, trauma-informed, and person-centered care. The role also supports the achievement of quality improvement objectives and accreditation compliance, particularly in the areas of safety, continuity of care, and client experience.
DUTIES, RESPONSIBILITIES, AND RELATED TASKS
1. Organizational
- Monitors and promotes practices that support one’s own health and safety.
- Comply with Madison’s policies, standards, guidelines and procedures.
- Encouraging and supporting clients to maintain a clean and appropriate apartment, including developing a schedule and support for various ADL’s of clients.
- Report health and safety concerns to management to ensure all staff work in a safe and supportive environment.
- Other work related duties that may be developed or assigned by the PTH Program Manager as needed.
- Work from a recovery framework in achieving the organization’s mission, which is: to promote the health, independence, recovery and community integration of persons with mental health and/or addictions challenges through advocacy, education and the provision of a broad range of community based and housing support services.
2. Support Functions
- Meet with clients and PTH Support Team prior to them moving into the residence.
- Utilize designated assessment tools.
- Work safely and report any work safety concerns to management.
- Participate in the orientation of new residents to the building.
- Follow Madison’s policies with respect to infection control and pest control.
- Maintain ongoing support with clients in their housing.
- Assisting with various ADL’s as defined by each Client’s assessment of needs
- Assist with group supports, coaching, life skills and ADLs.
- Use client-centered communication approaches in accordance with accreditation standards for therapeutic relationships, equity, and dignity.
3. Community Support Functions
- Participate with case manager in completing an assessment of client needs and abilities through information obtained from the client, his/her informal supports and the referral source, utilizing agency and/or funder tools.
- Assist case manager in developing a comprehensive individualized plan, which incorporates client’s goals, values and identifies all skills, resources and service requirements.
- Provide information and strategies for health promotion and prevention.
- Liaise frequently with case manager/support network regarding client needs.
4. Monitoring and Evaluation
- Follow up regularly with case manager.
- Report housing needs to management for follow up.
- Maintain a record of client feedback, concerns and report to management.
5. Administrative
- Document property related issues and inform management.
- Provide reports as required.
- Maintain a communication log to inform colleagues of any issues or trends.
- Document daily interactions with clients and groups utilizing Pirouette.
- Maintain client files onsite in a secure location.
- Maintain an up to date crisis plan for all tenants and ensure immediate access at all times.
- Be on call via cell phone for building staff and clients throughout each shift.
- Ensure compliance with documentation and privacy standards outlined in accreditation guidelines (e.g., record security, timely documentation, client confidentiality).
6. Community Relations
- Maintain community relations and partnerships within the community that will benefit clients.
- Represent the mission, values and philosophy of Madison in the community including particular networks or meetings as requested.
7. Professional Development
- Set annual performance and professional development goals.
- Participate in regular supervision with supervisor.
- Attend relevant workshops and other in-service events as approved.
- Participate in agency internal consultations and committees as requested.
- Become fluent in Madison’s policies, procedures, standards and guidelines of operation.
- Maintain awareness of evolving best practices and contribute to continuous quality improvement as required for accreditation and service excellence.
8. Other
- Performs other job related duties as assigned by the PTH Program Manager or other management team members as appropriate.
- Work independently and as part of a team.
KNOWLEDGE, SKILLS AND QUALIFICATIONS
- Bachelor’s degree; college diploma in a related field or a combination of education/experience.
- Minimum 2 years’ experience as a Developmental Service Worker/Social Service Worker and working directly with clients dealing with substance use and mental health issues.
- Awareness of and sensitivity to the philosophies of supports and services with people who have mental health challenges.
- Effective conflict resolution, crisis intervention and de-escalation skills.
- Excellent communication skills.
- Commitment to excellence in support and services.
- Experience supporting people who have mental health challenges; experience related to supporting persons with schizophrenia an asset.
- Life Skills Certification an Asset.
- Commitment to meeting Quality Improvement and Accreditation KPIs, including client safety, medication management (as applicable), access to services, and client feedback integration.
KEY PERFORMANCE INDICATORS (KPIs)
This position contributes to Madison’s organizational scorecard through:
- Client Goal Achievement – % of clients meeting individualized service plan goals
- Housing Stability – # of days housed; tenancy retention rate
- Client Satisfaction – Quarterly survey scores and feedback implementation
- Service Accessibility – Waitlist times and timely intake measures
- Health Outcomes – Reduction in ER visits, hospitalization rates, and crisis calls
- Compliance – Adherence to documentation, safety, and privacy standards as per accreditation guidelines
WORKPLACE ENVIRONMENT
The Pathways to Home program operates in a high-support housing environment. Staff should expect exposure to second hand smoke, substance use, and varied client behaviors related to mental health and/or developmental challenges.
HOURS OF WORK
- Saturday & Sunday (subject to operational needs) - 4.00pm to 12.00am (afternoon)
- Ability to work in high-demand, crisis-responsive environments is essential
- Travel between Madison program sites and community locations may occasionally be required
Staff may be required to support emergency responses and critical incidents outside regular duties Madison Community Services reserves the right to modify job duties and responsibilities based on operational requirements.
COMMITMENT TO EQUITY, DIVERSITY, AND INCLUSION
Madison Community Services is an equal opportunity employer committed to building an inclusive, accessible, and equitable workplace. We strongly encourage applications from individuals who identify as Francophone, BIPOC, Indigenous, LGBTQ2S+, persons with disabilities, and newcomers. Accommodation is available throughout the recruitment and selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
COMMITMENT TO QUALITY AND ACCREDITATION STANDARDS
This role is integral to Madison’s ongoing commitment to quality care and meeting the Accreditation Canada Qmentum standards related to:
- Client-centered service delivery
- Cultural competence and safety
- Staff training and supervision
- Performance measurement
- Risk management and continuous quality improvement
We encourage all applicants to review Madison’s website to learn more about us at www.madisoncs.org
Applicants are requested to submit their resume and cover letters to [email protected] expressing their interest in the position on or before August 5th 2026.
We thank all applicants for their interest, however only those candidates selected for an interview will be contacted.
Pay: $26.80 per hour
Work Location: In person
