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ServiceNow Business Analyst
Morson Talent (Canada & USA) —Oshawa, ON
Coordinate and participate in testing activities, including the development of test plans and scripts. Collaborate with the ServiceNow development team to…
$85–$95 an hour
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2d

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Title: Sr Business Analyst ServiceNow HR - 26-029

Resume Due Date: Wednesday, Jun24th, 2026 (5:00PM EST)

Number of Vacancies: 1

Level: MP4, $85- $95/hr INC

Duration: 24 Months

Hours of work: 35 Hours

Location: 1908 Colonel Sam Drive, Oshawa (Hybrid – 3 days remote)

Job Overview

Collaborate with stakeholders across IT, HR, SIR departments to elicit, document, and prioritize business requirements
Candidate must have strong ServiceNow experience as a BA, create user stories and navigate ServiceNow, develop workflows
Conduct workshops and interviews to understand business processes and identify areas for improvement
Ensure that requirements are clearly articulated and aligned with business objectives
Write clear and concise user stories with well-defined acceptance criteria
Ensure that user stories are understood and agreed upon by both the development team and stakeholders
Break down high-level requirements into smaller, actionable pieces
Participate in agile ceremonies such as sprint planning, daily stand-ups, and retrospectives
Work closely with the development team to ensure timely delivery of user stories.
Collaborate with the product owner to prioritize the backlog and ensure alignment with business goals
Collaborate with the ServiceNow development team to design solutions that meet business needs
Ensure that proposed solutions are technically feasible and aligned with best practices
Coordinate and participate in testing activities, including the development of test plans and scripts
Maintain comprehensive documentation of requirements, processes, and solutions
Provide training and support to end-users as needed
Automate major ServiceNow Modules using ServiceNow ATF application

Qualifications

Experience: 3-5 years of experience as a Business Analyst, in ServiceNow leading HRSD stories as the primary focus, ITSM as secondary
Education: Degree or diploma in Information Technology, Business Administration, or related field.
Proficiency in ServiceNow, particularly in IT, HR, and SIR modules.
Strong understanding of agile methodologies and practices.
Experience creating user stories and acceptance criteria.
Soft Skills: Excellent problem-solving skills, strong communication abilities, and the capacity to work collaboratively in a team environment.
ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS).
Experience with ServiceNow Agile 2.0.

"Please note, this is a real and current job vacancy. Morson Edge does not use artificial intelligence to screen or select candidates."

Job Types: Full-time, Fixed term contract

Pay: $85.00-$95.00 per hour

Experience:

Work Location: Hybrid remote in Oshawa, ON L1H 8P7