Are you an individual interested in expanding their career in the food and hospitality industry? We have a full time management position available that supports a fast paced business focused on delivering a positive customer experience with quality food and service in a clean and welcoming environment.
We seek an upcoming and developing manager that is an extremely observant, hands on type that wants to understand and mange an operation - both on the floor and administratively.
Responsibilities and Duties
As a Shift Manager you will be responsible for assisting the execution of daily operations activities. The following provides an overview of the basic responsibilities of a Shift Manager; however, with each certification you will be qualified and expected to provide additional leadership. You may be responsible for overall restaurant effectiveness. As needed, you may be assigned other managerial and supervisory responsibilities.
General Responsibilities:
- Train, monitor and reinforce food safety procedures to crew members.
- Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.
- Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready.
- Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc. Supervise crew members and Team Trainers in a way that maximizes retention.
- Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to “Delight Every Customer”.
- Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees.
- Help execute appropriate shift-specific procedures. Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
Qualifications and Skills
- EDUCATION: High School Diploma (Required); College Diploma (Preferred)
- One or more years of restaurant experience.
- 6 months or more of supervision in restaurant, retail, customer service focused, or equivalent experience.
- General knowledge of employment laws. Ability to quickly become knowledgeable about and able to train others.
- Must be able to accomplish all Key Responsibilities. Ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures or other elements. Must be able to stand for prolonged periods of time. Position requires the use of a headset. Frequent lifting and carrying (up to 25-50 pounds, as necessary), reaching, pushing, pulling, bending, kneeling and stooping is involved. Must exhibit professionalism, composure, and discretion when expediting or resolving all customer-related or crew-related concerns and issues.
- Ability to multi-task while maintaining composure and giving sound advice and direction. Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus. Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
- Must be available to report to work promptly and regularly, and to work all day parts and days of the week.
- Must have (or obtain) and maintain ServSafe/NFSTP and First Aid certification
- Reliable transportation.
The position is located at 1601 Champlain Ave, Whitby, ON L1N 9M1
Benefits
Group benefits package is available to qualified employees.
Wendys is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Job Type: Full-time
Salary: $18.65
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Work Remotely
Pay: $19.10 per hour
Benefits:
- Dental care
- Extended health care
- Vision care
Ability to commute/relocate:
- Whitby, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person
